# Sr. Production Engineer **Company**: Salesforce **Location**: San Francisco, California **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Sr-Production-Engineer_JR354972-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5adc7a02-f67 ## Description ### Job Description We are looking for a Sr. Production Engineer who thrives at the intersection of live event production, technical operations, and platform engineering. You will be hands-on with every aspect of our broadcast operations,from pre-event planning and encoder configuration to real-time troubleshooting during live streams and post-event analysis. ### Responsibilities #### Event Production & Execution (40%) - Execute live streaming for company-wide events including All-Hands meetings, Kickoffs, executive communications, and learning programs. - Operate and monitor live broadcast systems including encoders, streaming servers, CDN distribution, and player deployment. - Manage multi-channel streaming for simultaneous events (main stage + breakout rooms). - Coordinate with event producers, AV vendors, and internal stakeholders to ensure seamless technical delivery. - Execute real-time adjustments to optimize stream quality, audio/video sync, and viewer experience. - Monitor live captions, graphics overlays, and interactive elements during broadcasts. - Support Live Event technical operations such as Technical Director, Producing, A1, and Streaming Engineer. #### Pre-Production Planning: - Conduct technical pre-production meetings with event stakeholders. - Design streaming architecture for complex multi-location, multi-channel events. - Configure and test encoders, streaming channels, backup systems, and failover processes. - Coordinate network requirements, firewall rules, and bandwidth provisioning with IT teams. - Create technical run-of-show documents and contingency plans. #### Post-Event Operations: - Process and publish video-on-demand (VOD) content with captions and metadata. - Conduct post-mortems to identify issues and improvement opportunities. - Generate analytics reports on viewership, engagement, and technical performance. - Archive recordings and maintain content libraries. ### Technical Operations & Platform Management (35%) #### Platform Operations: - Manage and optimize Primary Streaming platform including channel configuration, server health, and performance tuning. - Monitor streaming infrastructure health using platform-native monitoring tools. - Troubleshoot and resolve platform issues including buffering, caption failures, player errors, and encoding problems. - Coordinate with vendors support for escalations, root cause analysis (RCA), and platform maintenance windows. - Manage CDN configurations, ECDN deployments, and network delivery optimization. #### Incident Management: - Participate in on-call rotation for 24x7 support of critical streaming events. - Lead incident response during live event issues with rapid diagnosis and remediation. - Document incidents, coordinate vendor escalations, and track issues to resolution. - Perform root cause analysis and implement preventative measures. - Maintain incident tracking and vendor accountability (RCA completion, SLA adherence). #### System Integrations: - Integrate streaming platforms with internal systems including Salesforce (CRM), Slack, email notifications, and analytics platforms. - Build and maintain automation for repetitive tasks (channel creation, VOD publishing, reporting). - Develop monitoring dashboards and alerting for proactive issue detection. ### Engineering & Continuous Improvement (25%) #### Process Engineering: - Design and document standard operating procedures (SOPs) for event production workflows. - Build tools and scripts to automate manual processes. - Create self-service capabilities for internal customers where appropriate. - Develop training materials and runbooks for team knowledge sharing. #### Platform Engineering: - Evaluate new streaming technologies, platforms, and vendor solutions. - Design and implement improvements to streaming architecture for scalability and reliability. - Work with infrastructure teams on network optimization, firewall management, and capacity planning. - Contribute to platform migration projects and technology refresh initiatives. - Partner with Enterprise Security teams to conduct software assessments for new and existing production tools. Develop and implement alternative solutions when platforms fail to meet security requirements. #### Quality & Reliability: - Establish and track SLOs/SLIs for streaming service reliability. - Implement testing frameworks for pre-event validation. - Conduct failure mode analysis and build redundancy into critical systems. - Drive continuous improvement based on incident trends and vendor performance data. ### Requirements - 5+ years in live event production, broadcast engineering, streaming operations, or related technical production role. - Hands-on experience with professional streaming platforms. - Proven track record of executing high-stakes live events with large audiences. - Experience troubleshooting complex technical issues in real-time during live productions. ### Technical Skills: - Deep understanding of video streaming protocols (RTMP, NDI, SRT) and video codecs (H.264, H.265). - Strong knowledge of encoding hardware/software (e.g., Teradek, LiveU, Wirecast, Viz Vectar, Kairos and Ross). - Proficiency with CDN concepts, network troubleshooting, and bandwidth optimization. - Experience with monitoring and observability tools. - Basic scripting/automation skills (Python, Bash, or PowerShell). ### Benefits When you join Salesforce, you’ll have access to benefits and resources to support your well-being and career growth. ## Skills ### Required - video streaming protocols (RTMP, NDI, SRT) - video codecs (H.264, H.265) - encoding hardware/software (Teradek, LiveU, Wirecast, Viz Vectar, Kairos and Ross) - CDN concepts - network troubleshooting - bandwidth optimization - monitoring and observability tools - scripting/automation skills (Python, Bash, or PowerShell) ### Nice to have - Video Streaming /Cloud Video platforms - live captioning systems and standards - ECDN (Enterprise Content Delivery Network) technologies - player embedding, APIs, and platform integrations - advanced scripting/programming skills for automation and tooling development - familiarity working with Enterprise Security on software/vendor assessments --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Sr-Production-Engineer_JR354972-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)