# Intern

**Company**: PCNA
**Location**: Atlanta
**Work arrangement**: onsite
**Experience**: entry
**Job type**: internship
**Salary**: $18–$20/hr
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=20197
**Canonical**: https://yubhub.co/jobs/job_5a89d7d2-8a8

## Description

The Intern will work across the PCNA IT Teams, assisting in the coordination of support activities and gaining hands-on experience with general IT support tasks. Serving as a first-level technical support resource, the Intern will provide assistance to end users and help ensure smooth IT operations. The hourly range for this role is $18–$20/hr.

### Primary Responsibilities

- Provide first level support for technical problems

- Ability to work across multiple IT Support Groups

- Assist in developing and deploying computer images for laptop and desktop systems

- Support the set-up and maintenance of end user hardware and software

- Assist in the support of Apple IOS wireless users

- As assigned, completely configure, test and install files, applications and printers

- Record and resolve or escalate incoming support requests in various ticket tracking tools

- Work with Audio/Visual provider in the support of video conferencing and conference room equipment troubleshooting

- Track various IT assets with software/hardware tracking system(s)

- Transport, pack and unpack IT related equipment for installation or shipment

- Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery

- Ensure Security policy is followed in regard to systems access

- Unlock user accounts and reset user passwords

- Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats

### Qualifications

- Education: High school diploma and associates degree in a technical field or equivalent

- Industry relevant training or technical courses strongly desired

### Skills

- Support knowledge of Windows 10, Apple IOS, MS Outlook, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging, Active Directory profile administration

- Ability to solve advanced technical problems and trouble-shoot complex issues

- Strong multi-tasking skills with the ability to handle multiple priorities

- Professionalism and drive for quality customer service

- Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed

## Skills

### Required
- Windows 10
- Apple IOS
- MS Outlook
- SCCM
- Wireless Technology
- Remote field connectivity
- MS Office
- hard disk imaging
- Active Directory profile administration