# SVP of Operations, SEA

**Company**: TaskUs
**Location**: Pasig, NCR
**Experience**: executive
**Job type**: full-time
**Category**: Operations

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/SVP--Operations-SEA_R_2611_14607?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/svp-of-operations-sea-5a89271c-831/

## Description

TaskUs is seeking a Senior Vice President of Operations for the South-East Asia region. As a critical member of the leadership team, you will shape and execute operational strategies with a focus on efficiency, quality, and client satisfaction. The successful candidate will have a proven track record of driving operational excellence in the BPO industry.

**Key Responsibilities:**

- Develop and execute operational strategies aligned with business objectives

- Oversee performance of various operational units to ensure KPIs and SLAs are met

- Implement and maintain quality assurance processes to uphold high standards of service delivery

- Foster strong relationships with clients and serve as a trusted partner

- Lead and inspire a diverse team of operational professionals

- Identify opportunities for process optimization and implement best practices

- Manage the operational budget effectively

- Identify operational risks and develop mitigation strategies

**Qualifications:**

- 10+ years in a senior leadership role, with at least 5 years of experience managing multiple sites within the BPO industry in the Philippines

- Proven track record of driving operational efficiency, quality, and client satisfaction

- Strong understanding of BPO operations, industry trends, and emerging technologies

- Extended experience in managing complex multiple accounts and clients

- Demonstrated financial management and budgeting skills

- Exceptional leadership style with strong communication and interpersonal skills

- Bachelor's degree in Business, Operations Management, or a related field; MBA or advanced degree preferred

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## Skills

### Required
- operational strategy
- performance management
- quality assurance
- client engagement
- team leadership
- process optimization
- budget management
- risk management

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/SVP--Operations-SEA_R_2611_14607?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)