# Member Experience Associate

**Company**: Kiln
**Location**: Plano, Texas
**Experience**: entry
**Job type**: part-time
**Salary**: $20
**Category**: Customer Service
**Industry**: Other

**Apply**: https://kiln.bamboohr.com/careers/369?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5a7fdf49-2ac

## Description

As a Member Experience Associate at Kiln, you'll be the first point of contact for members and guests, ensuring the space operates smoothly and delivers a top-tier member experience.

You'll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive.

**Responsibilities:**

- Provide Front Desk & Member Support:

- Greet members, guests, and team members warmly, managing the front desk during business hours.

- Oversee mail services, including organization and distribution.

- Facilitate member onboarding, including office preparations and welcome kits.

- Ensure Smooth Operations:

- Conduct walkthroughs to maintain a clean, well-kept space.

- Develop and manage inventory systems for supplies.

- Troubleshoot issues, escalate as needed, and assist with facility maintenance.

- Foster Community Engagement:

- Assist with event planning, setup, and breakdown.

- Communicate with members through email, Slack, and newsletters.

- Create moments of delight, such as celebrating birthdays and milestones.

- Provide Administrative Support:

- Support the Community Director with scheduling and conference room preparation.

- Coordinate bookings for events and member inquiries.

- Procure signage and materials for member offices and desks.

**Requirements:**

- Experience in office management, customer service, or administrative roles.

- Strong communication, organizational, and multitasking skills.

- A proactive, resourceful mindset with attention to detail.

- Proficiency in basic computer skills.

- Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

- Familiarity with the Coworking and Hospitality Industry.

- Passion and understanding for entrepreneurial communities.

- Passion and understanding for Kiln's mission and values.

## Skills

### Required
- office management
- customer service
- administrative
- communication
- organizational
- multitasking
- basic computer skills

---

Source: [Apply at kiln.bamboohr.com](https://kiln.bamboohr.com/careers/369?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)