# KYC Operations Officer

**Company**: Intl Wealth & Premier Banking
**Location**: Taipei
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612003620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5a59c227-8e8

## Description

We are seeking a KYC Operations Officer to join our International Wealth and Premier Banking team in Taipei. As a KYC Operations Officer, you will play a crucial role in reviewing and updating customer profiles to ensure compliance with regulatory requirements.

Responsibilities:

- Review KYC profiles to confirm if the data is up-to-date and sufficient to manage the bank's risk

- Contact customers through various channels to refresh their internal profiles

- Conduct KYC profiles in accordance with Group Policy, Regulatory Reporting, and local regulatory requirements

- Obtain and update missing client documentation from clients

- Source and update accurate and relevant client data from the internet and other information providers

- Follow up on client profiles and ensure all levels of sign-off are in line with the latest ID matrix

- Take complete ownership of assigned profiles and tasks until completion

- Meet productivity and quality targets month-on-month

- Ensure profiles are sent for audit within standard timelines

- Understand and comply with all relevant policies and procedures

- Apply critical thinking to reviews of customer profiles and provide clear justifications for decisions

- Maintain accurate call and email notes and ensure all outreach is fully evidenced in the case record

- Handle objections and complaints professionally

Requirements:

- University graduate or above

- Strong negotiation and influencing skills

- Banking operation knowledge

- Strong English spoken and written communication skills

- Ability to work well under pressure with high degree of accuracy

- Familiar with banking procedures and internal control regulations

- Prior financial crime on KYC/CDD/FATCA/CRS related knowledge/experience a plus

## Skills

### Required
- banking operations
- communication skills
- critical thinking
- English language
- influencing skills
- internal control regulations
- negotiation skills

### Nice to have
- financial crime
- KYC/CDD/FATCA/CRS

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612003620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)