JobPosting
title: Parts and Sales Zone Manager - Rural Zones
description: As the Rural Zone Parts and Service Zone Manager, you will be responsible for developing and maintaining the performance of the Dealer Network in the allocated zone via face-to-face and remote consultation as directed by the business. This position reports directly to the General Zone Manager and is based at our Nedlands, Perth Office, with regular travel required across Western Australia and South Australia. Responsibilities Drive YoY growth in service traffic, retention, and revenue through effective activation of the FCSD Service Strategy, marketing campaigns, and service parts commodities. Maximize sales through service by driving effective utilization of eVRC (Service Triage / Xtime) and increasing Genuine Ford Parts usage. Review dealer parts inventory for relevancy, advise on necessary stock adjustments, and monitor sell-in performance against targets. Drive implementation and ongoing support to enhance Dealer capacity and capability to serve customers consistently. Ensure Repair Order (RO) DMS management processes are executed, identify and analyse reasons for vehicle aging, and initiate effective countermeasures with dealerships. Analyse Service NPS scores and diagnostic feedback to identify friction points, guiding dealers on process corrections and sustaining CX initiatives and service conveniences. Guide dealerships on improving customer handling processes impacting customer satisfaction and monitor corrective action execution. Drive business growth through POS sales of Extended Service Business (ESB) plans, Genuine Ford and Ford Licensed Accessories, and Ford Insurance. Partner with Dealer Principals and Parts/Service management on business plans, profitability, process audits (Parts Operating Standards), resource capacity, and participate in Management Action Meetings. Qualifications Proven background or deep understanding of dealership fixed operations (Parts & Service); direct dealership experience is highly regarded. High degree of commercial and bu…
date posted: 2026-08-04T15:56:47.536Z
valid through: 2026-10-03T15:56:47.536Z
direct apply: false
occupational category: Sales
industry: Automotive
skills: Business Acumen
skills: Communication
skills: Collaboration
skills: Influencing Stakeholders
skills: Time Management
skills: Tertiary qualification in Business, Automotive, or a related field
skills: Direct dealership experience
hiring organization: Ford Australia
job location: Place
  address: PostalAddress
    address locality: Nedlands
    address region: Western Australia
    address country: AU
employment type: FULL_TIME