# Service Desk System Administrator

**Company**: General Dynamics Information Technology (GDIT)
**Location**: Newington, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $97,750 - $132,250
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Newington/Service-Desk-System-Administrator_RQ228770-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5a42d475-043

## Description

Join General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This role involves enhancing system performance, optimizing service delivery, and elevating the overall customer experience.

Responsibilities:

- Ability to work independently and collectively with multiple work centers

- Creating a knowledge base, SOPs, and documentation to solve customer challenges

- Able to work in a fast-paced environment with high expectations and visibility of real-world operations

- Enables a mission-focused customer through exceptional support which drives world-class mission success

- Utilizes the full complement of technical and interpersonal skills to accomplish the work

- Ability to support multiple users at various locations

Requirements:

- 3+ years of related experience

- High School Diploma

- Excellent Customer Service Skills

- Knowledge of deploying software

- Hardware configuration

- Experience imaging Desktop and Dell Wyse thin clients

- Tier I Network troubleshooting

- Experience in Active Directory

- Experience in VMware Horizon

- Experience in KVM Configuration

- 8570 compliant (Security+)

- Top Secret/SCI clearance

Preferred Skills:

- Experience with ServiceNow Ticketing system

- VDI

- Microsoft Azure

Benefits:

- Medical plan options

- Dental plan options

- Vision plan

- 401(k) plan

- Full flex work weeks

- Paid time off plans

- Short and long-term disability benefits

- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

## Skills

### Required
- Communication
- Help Desk Support
- Troubleshooting
- Customer Service
- Software deployment
- Hardware configuration
- Network troubleshooting
- Active Directory
- VMware Horizon
- KVM Configuration
- Security+

### Nice to have
- ServiceNow Ticketing system
- VDI
- Microsoft Azure

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Newington/Service-Desk-System-Administrator_RQ228770-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)