# Customer Success Engineer

**Company**: Forward Networks
**Location**: Japan
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/forwardnetworks/jobs/7617331003
**Canonical**: https://yubhub.co/jobs/job_5a3f857d-37c

## Description

We are seeking a Customer Success Engineer to join our team in Japan. As a Customer Success Engineer, you will be responsible for providing world-class post-sales technical leadership to our client base.

Responsibilities:

* Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies.
* Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
* Walk customers through the various stages of adoption with Forward Networks Platform.
* Work directly with our internal Product Management, Engineering, Sales and Marketing teams.

Requirements:

* Must be fluent in Japanese and English, both written and spoken.
* B.S. Computer Science or equivalent educational experience.
* 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies.

Experience:

* Must be fluent in Japanese and English, both written and spoken.
* Strong understanding of Networking and Security fundamentals.
* Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.).
* Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills.
* Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems.
* Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired:

* One or more of the following certificates: CCIE, JNCIE or VCDX.
* Experience in working for a startup company.
* Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc).

Candidates will work remotely with 10-20% travel requirement for customer and internal meetings.

## Skills

### Required
- Japanese
- English
- Computer Science
- Networking
- Security
- API driven workflows
- Scripting languages

### Nice to have
- CCIE
- JNCIE
- VCDX
- Startup experience
- Python
- bash
- jq
- graphql