# Sr. Reliability Engineer

**Company**: Hims & Hers
**Location**: US - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Salary**: $140K - $165K
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://jobs.ashbyhq.com/hims-and-hers/b105bcfb-d13b-4ff3-969d-75c5f3442b93?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5a2f9155-30a

## Description

## Compensation

The salary range for this role is $140K – $165K, with equity offered.

## About the Role:

We are seeking a Senior Reliability Engineer to improve the reliability of our systems. This involves building observability, tooling, and automation to detect problems before they affect customers.

## Responsibilities:

- Own reliability for Tier 1 customer journeys, defining and instrumenting SLOs, golden signals, and business-level monitors.

- Engineer for peak load and failure, leading capacity and resilience work for high-stakes events and steady-state growth.

- Build incident response as software, maturing FireHydrant, Datadog, and Jira into one connected pipeline.

- Automate operational excellence with AI, building and operating agents and tooling to reduce manual OE work.

- Be the deep-debugging expert, partnering with teams on anomaly detection and response.

- Maintain the tooling that informs Operational Excellence reviews and drive action items to closure.

- Raise the bar for others, documenting what you build and coaching engineers across squads.

## Requirements:

- 5+ years of experience as a Software, SRE, Platform, or Infrastructure Engineer.

- Strong software engineering fundamentals and hands-on depth in observability and SLO engineering.

- Experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora).

- Daily use of AI coding and analysis tools like Claude.

- Excellent communication skills.

## Preferred Qualifications:

- Experience building AI agents or LLM-backed automation for operations.

- Load-testing and performance-engineering experience at meaningful scale.

- Familiarity with service mesh (Istio) and its observability and traffic-management features.

- Background in a regulated or healthcare environment.

## Benefits:

- Competitive salary and equity compensation.

- Unlimited PTO, company holidays, and quarterly mental health days.

- Comprehensive health benefits, including medical, dental, and vision.

- Employee Stock Purchase Program (ESPP).

- 401k benefits with employer matching contribution.

- Offsite team retreats.

## Skills

### Required
- AWS
- Kubernetes/EKS
- Terraform
- PostgreSQL (RDS/Aurora)
- Datadog
- FireHydrant
- Jira
- AI coding and analysis tools (Claude)

### Nice to have
- AI agents or LLM-backed automation for operations
- Load-testing and performance-engineering experience
- Service mesh (Istio)
- Regulated or healthcare environment

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/hims-and-hers/b105bcfb-d13b-4ff3-969d-75c5f3442b93?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)