# Customer Director

**Company**: Faculty
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/faculty/459a9079-3465-402d-af9b-196e2e03104c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5a13aa55-f4b

## Description

As a Customer Director at Faculty, you'll play a key role in growing the company's most impactful accounts and shaping its go-to-market strategy to achieve ambitious growth targets.

You'll act as a strategic partner to Telecommunications, Media, and Technology clients, helping them reinvent their operations and end-user engagement through AI-powered decision-making.

Your responsibilities will include:

- Driving revenue growth by identifying strategic opportunities to expand current accounts and finding new clients within the TMT sector

- Leading complex AI transformation programmes for major TMT clients, from strategic thinking to production-grade software delivery

- Building trusted, long-term relationships with C-suite leaders and partners, and acting as a strategic advisor on AI automation and operational efficiency

- Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase its technical depth and ability to solve sector-specific challenges

- Elevating Faculty's industry profile through thought leadership, media engagement, and industry forums

- Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and navigating the ambiguity and pace of the sector

- Managing a practice within a practice, leading cross-functional teams of delivery experts, PhD-calibre engineers, and data scientists

To be successful in this role, you'll need:

- Experience managing C-level, complex stakeholder relationships in the TMT industry, with a proven track record of building trusted, long-term relationships and navigating strategic commercial conversations with confidence

- A commercially driven mindset, with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility

- Delivery-focused and technically credible, with a track record of translating complex AI concepts with clarity to technical and non-technical audiences

- Comfort working alongside deeply technical teams and possessing the curiosity to master and discuss artificial intelligence applications

- A leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality

- Some experience in consulting is preferred

## Skills

### Required
- AI
- data science
- leadership
- strategic thinking
- commercial strategy

### Nice to have
- consulting
- telecommunications
- media
- technology

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/faculty/459a9079-3465-402d-af9b-196e2e03104c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)