# Customer Success Manager

**Company**: Neighbor
**Location**: Lehi, UT
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/neighbor/ddc555e0-26c7-4764-acdd-702c920c5440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59f377b6-6d9

## Description

We're seeking a Customer Success Manager to build out our post-sale account management function and process. You'll onboard, manage, and expand commercial supply partnerships, maximizing revenue and partner engagement.

## Responsibilities

- Maximize commercial supply partner engagement on the Neighbor platform

- Increase the number of properties listed with Neighbor for commercial supply partners

- Maximize total number of Neighbor properties earning revenue for each commercial partnership

- Build out customer success processes to optimize for partner satisfaction and revenue generation

- Act as a thought leader in defining success criteria and understanding business needs of commercial partners

- Assist with the definition and design of tools, standard operating procedures, and processes

- Onboard new commercial supply partners

- Synthesize commercial partner feedback to recommend product improvements

- Act as a strategic and influential partner for commercial supply partners

- Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners

- Analyze complex data sets to provide recommendations to clients

- Meet and establish relationships with key clients

## Qualifications

- Demonstrated success identifying business opportunities for clients and increasing partner engagement

- AI experience in automating processes at scale

- Data analysis, reporting, and forecasting experience

- Track record of building relationships with internal and external stakeholders

- Experience in commercial real estate, especially with large REITs and parking operators

- Familiarity with analytical, account management, and productivity tools

- Comfortable working in a fast-paced, ambiguous startup environment

## Benefits

- Generous stock options

- Medical, dental, and vision insurance

- Generous PTO

- 11 paid company holidays

- Hybrid work model with WFH every Monday

- 401(k) plan

- Infant care leave

- On-site gym/showers open 24/7

## Skills

### Required
- data analysis
- account management
- productivity tools
- AI
- commercial real estate

### Nice to have
- Domo
- HubSpot
- Google Suite

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/neighbor/ddc555e0-26c7-4764-acdd-702c920c5440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)