# Sr. Associate, Associate Relations

**Company**: Capital One Philippines Service Corp. (COPSSC)
**Location**: Alabang
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Alabang-Muntinlupa-City/Sr-Associate--Associate-Relations_R1003072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59e008d6-84a

## Description

We are seeking a Sr. Associate, Associate Relations to join our team in Alabang, Philippines.

As a Sr. Associate, Associate Relations, you will assist the Principal HR Specialist and may supervise HR Coordinators to manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources, specifically in Associate Relations.

**General Responsibilities:**

- Oversees day-to-day management of Associate Relations administration processes

- Supervises and accounts for daily case management, including AR-related cases, inquiries, and notifications

- Liaises with associates on AR-related inquiries and ensures timely responses and accurate logging

- Prepares AR documentation and reports for audit

- Analyzes data, such as case trends and AR-related monitoring

- End-to-end handling of AR-related tasks

- Conducts Learning Sessions, New Hire Orientation, and People Manager Onboarding

- Serves as an AR partner to other stakeholders

- Conflict resolution and mediation

**People Management:**

- Ensures individual and team productivity targets are achieved through periodic reviews and adjustments

- Provides individual career development coaching to team members

**Basic Qualifications:**

- College graduate or equivalent work experience

- 3 years of working experience in a related discipline, with 1 year in a supervisory role

- Knowledge of Philippine labor laws and regulations

- Strong case management experience

- Project management and process improvement skills

- Excellent oral and written communication skills

- Analytical skills and customer focus

- Amenable to working in a hybrid setup on a mid-shift schedule

**Preferred Qualifications:**

- Graduate of Psychology, Business Administration, Marketing, Communication Arts, or a related course

## Skills

### Required
- Philippine labor laws and regulations
- case management
- project management
- process improvement
- analytical skills
- customer focus

### Nice to have
- Psychology
- Business Administration
- Marketing
- Communication Arts

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Alabang-Muntinlupa-City/Sr-Associate--Associate-Relations_R1003072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)