# Communication Consultant

**Company**: LexisNexis Risk Solutions
**Location**: Alpharetta, GA
**Experience**: senior
**Job type**: full-time
**Salary**: $86,600 - $144,400
**Category**: Communications
**Industry**: Insurance

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Alpharetta-GA/Enterprise-Communications-Consultant_R120293?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/communication-consultant-59d95e6e-825/

## Description

The Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence.

In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organisational standards.

Responsibilities:

- Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs.

- Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.

- Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organisations.

- Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables.

- Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels.

- Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards.

- Manage communication calendars and coordinate delivery schedules to minimise conflicts, overlaps, and customer fatigue.

- Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination.

Requirements:

- Proven experience leading complex cross-functional initiatives and driving projects through completion.

- Strong writing and verbal communication skills ensure recipients have clarity on the message.

- Demonstrated ability to influence, negotiate, and collaborate across a matrixed organisation.

- Experience managing multiple priorities, shifting business needs, and tight deadlines.

- Proficiency with Microsoft Office Suite and project management platforms.

- Strong analytical, organisational, and problem-solving skills.

- Experience supporting customer communication, customer success, operational communications, or related business functions.

- Experience creating, managing, or coordinating customer communications and stakeholder engagement activities.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

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## Skills

### Required
- Microsoft Office Suite
- project management platforms
- Salesforce Marketing Cloud
- analytical skills
- organisational skills
- problem-solving skills
- writing skills
- verbal communication skills

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Alpharetta-GA/Enterprise-Communications-Consultant_R120293?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)