# Air Import Customer Service

**Company**: Expeditors
**Location**: Lima, Peru
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000159993219-air-import-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/air-import-customer-service-59d5e20e-77d/

## Description

We are seeking an Air Import Customer Service professional to join our team in Lima, Peru.

As an Air Import Customer Service representative, you will play a critical role in ensuring the smooth movement of international air cargo, providing excellent customer service, and maintaining compliance with regulatory requirements.

**Responsibilities:**

- Coordinate and track air import shipments (Track & Trace)

- Accurately and timely record information in the operational system

- Maintain constant communication with clients and foreign offices

- Manage arrival notifications, documentation, and operational flow of cargo

- Ensure accurate and timely billing to clients and suppliers

- Meet KPIs, internal procedures, and regulatory requirements

- Identify opportunities for process improvement

- Manage and follow up on assigned accounts

- Escalate operational incidents as necessary

**Requirements:**

- Experience in customer service and international air import operations (essential)

- Knowledge of logistic processes and foreign trade

- Proficiency in Microsoft Office tools (Excel, Word)

- Strong organisational, follow-up, and detail-oriented skills

- Excellent communication and customer service skills

- Intermediate to advanced English language proficiency (essential)

**What we offer:**

- Opportunities for professional development in a leading logistics company

- Continuous training (minimum 52 hours per year)

- Excellent work environment and solid organisational culture

- Exposure to international operations and global teams

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- English
- logistics
- supply chain management
- customer service

### Nice to have
- Spanish

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000159993219-air-import-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)