# Technical Account Manager

**Company**: Workday
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/INDPune/Senior-Technical-Account-Manager--APJ-Shift-_JR-0109508?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59d2beb0-282

## Description

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations.

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.

**Responsibilities:**

- Work with Workday's largest strategic accounts to build positive relationships

- Prioritise multiple accounts simultaneously

- Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment

- Become an authority in Workday's Architecture and leverage it on all engagements as needed

- Demonstrate proficiency in Workday products: HCM, Payroll, Financials

- Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions

- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues

- Own and drive escalated issues blocking production success

- Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems

- Carry out regular review of customer cases to identify trends

- Champion and advocate for customers with internal and external stakeholders

- Manage meaningful situations in a fast paced environment

- Chair roundtables to ensure close communication and relationship building with key stakeholders

- Serve on and actively participate in customer steering committee meetings

- Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools

- Pilot new programs and drive continuous improvement initiatives for production customers

- Travel occasionally up to 25% of the time

- Participate in our 24x7 program

**Requirements:**

- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen

- 7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)

- 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level

**Nice to Have:**

- Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials

- Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels

- Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level

- An outstanding customer service record

- Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)

- Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars

- Ability to read, anticipate and assess high stress situations quickly

- Ability to deal with the stress related to project timeframes and competing priorities.

- Strong planning and organizational skills (project management experience is a must)

- Excellent analytical, problem solving, and multitasking skills

- Ability to work independently, adapt quickly, and maintain a positive attitude

## Skills

### Required
- Workday
- HCM
- Payroll
- Financials
- Project Management
- Communication
- Leadership

### Nice to have
- Workday Architecture
- ERP
- CRM
- Cloud Computing
- SaaS

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/INDPune/Senior-Technical-Account-Manager--APJ-Shift-_JR-0109508?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)