# Product Management Intern, Fan Care Community Care - Summer 2027

**Company**: Electronic Arts
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Product Management
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ko_KR/careers/JobDetail/Product-Management-Intern-Fan-Care-Community-Care-Summer-2027/216182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59ba1e31-c97

## Description

Electronic Arts is seeking a Product Management Intern for its Fan Care Community Care team. As a Product Management Intern, you will play a pivotal role in shaping the next generation of fan engagement. You will support product discovery, fan research, roadmap development, and performance analysis.

Responsibilities:

## 1. Product Discovery & Fan Research

- Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.

- Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities.

- Provide feature recommendations and prioritization based on research and data analytics.

## 2. Performance Analysis & Metrics Tracking

- Track and analyze key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.

- Synthesize telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts.

## 4. Cross-Functional Collaboration & Execution

- Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.

- Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership.

Requirements:

- Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field. Must be graduating no earlier than December 2027.

- Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.

- Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dash-boarding tools like Tableau/Looker).

- Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesizing complex topics.

- Active enthusiasm for video games, player communities, and online discussion platforms.

Benefits:

- Dedicated mentorship with weekly 1:1 sessions with seasoned Product Managers.

- Hands-on training on Product Management terminology, backlog grooming, PRD creation, hypothesis testing, and stakeholder alignment.

- Executive visibility to present findings and feature proposals directly to Senior Leadership.

## Skills

### Required
- Product Management
- User Experience
- Data Analytics
- SQL
- Tableau/Looker

### Nice to have
- Agile/Scrum methodologies
- collaboration tools (Jira, Confluence, Slack, Figma)
- community platforms (Discourse, Khoros, Reddit, Discord)

---

Source: [Apply at jobs.ea.com](https://jobs.ea.com/ko_KR/careers/JobDetail/Product-Management-Intern-Fan-Care-Community-Care-Summer-2027/216182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)