# Manager, Quality Control (QC), Bioanalytical Clinical Research Labs

**Company**: ICON
**Location**: Whitesboro, NY
**Experience**: senior
**Job type**: full-time
**Salary**: $100,472.00-$125,590.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/US-New-York-NY-Whitesboro/Manager--Quality-Control_JR152992-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59b876ce-327

## Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Manager, Quality Control (QC) at ICON, you will be responsible for overseeing the quality control processes and ensure that all products meet the required quality standards and specifications.

**Responsibilities**

The Manager, Quality Control (QC) will oversee quality assurance and compliance workstreams, ensuring deliverables meet quality and timeline expectations. Key responsibilities include:

- Managing the quality control operations, including the testing and inspection of products to ensure compliance with regulatory and quality standards.

- Developing and coordinating inter-departmental system improvements relating to quality and efficiency.

- Suggesting process improvements to continually maximize the efficiency of the personnel, recommending solutions and implementation of action plans.

- Leading, training, and mentoring a team of quality control staff to foster a culture of quality and continuous improvement.

- Collaborating with production, regulatory, and research teams to resolve quality-related issues and implement CAPAs as needed.

- Monitoring quality control metrics and preparing reports to assess quality performance and identify areas for improvement.

- Ensuring compliance with applicable regulations, industry standards, and internal policies in all quality control activities.

- Developing working relationships with internal clients/suppliers , particularly laboratory personnel and operations. Recommending approaches and carrying out solutions as directed for more complicated quality findings.

- Participating in client or regulatory audits with the Quality Assurance department as required.

**Your Profile**

The Manager, Quality Control (QC) will have solid quality assurance and compliance experience, with the ability to manage competing priorities and develop their team.

**Required Qualifications and Experience**

- Bachelor's degree or Master's degree in life sciences, quality assurance, or a related field is preferred, with significant experience in quality control or quality assurance.

- Proven experience managing quality control operations in a related environment, with a strong understanding of quality assurance principles and regulatory requirements.

- Strong leadership and team management skills, with the ability to motivate and guide staff to achieve quality objectives.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively across various departments.

- Strong analytical and problem-solving abilities, with experience in root cause analysis and implementing corrective actions.

- Detail-oriented, proactive, and committed to maintaining high standards of quality and compliance in all processes.

**Rewards & Benefits**

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

- Competitive base salary and performance-related incentives

- Health and wellbeing programmes including medical, dental, and vision coverage where applicable

- Retirement and pension plans

- Life assurance and disability coverage

- Employee assistance programmes and wellbeing resources

- Learning and development opportunities through structured training and career pathways

**Inclusion and Accessibility**

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

## Skills

### Required
- quality control
- quality assurance
- regulatory compliance
- leadership
- team management
- analytical skills
- problem-solving

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