# Adjoint de Direction - Paris Austerlitz 39H/s

**Company**: Accor
**Location**: Paris, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000158005950-adjoint-de-direction-paris-austerlitz-39h-s?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59897793-92c

## Description

We are seeking an Adjoint de Direction to manage our Paris Austerlitz residence (143 rooms) and other sites.

Orfea provides customised hotel accommodations for railway personnel, with a network of residences and partner hotels across France. Our goal is to offer optimal accommodation and service conditions, combining comfort, proximity, and continuity of service.

As an Adjoint de Direction, you will work alongside the Residence Director and another Adjoint de Direction to oversee daily operations and development of the residences. Your responsibilities will include:

- Ensuring exceptional customer experiences: welcoming and supporting clients, promoting loyalty, and representing the Orfea brand

- Managing and developing teams: participating in recruitment and integration, organising activity, and supporting employee engagement and growth

- Maintaining operational quality: ensuring smooth functioning of establishments, controlling service quality, and monitoring hygiene and safety standards

- Tracking performance: monitoring commercial and financial indicators, occupancy rates, schedules, and budgets

- Coordinating multisite operations: overseeing remote residences, facilitating information flow, and ensuring adherence to Orfea standards

To succeed in this role, you will need:

- A Bac +2 to Bac +3 qualification in hospitality, tourism, service management, or a related field

- Experience in hospitality, serviced residences, or a similar customer-facing environment

- Proven experience in team management and leadership

- Strong customer focus and commitment to service quality

- Excellent communication and interpersonal skills

- Ability to work autonomously and prioritise tasks effectively

Our benefits include:

- 13th month salary (subject to seniority)

- Participation bonus (subject to seniority)

- Meal tickets and food allowances

- 75% reimbursement of transportation costs

- Favourable health insurance

If you are looking for operational challenges, team growth, and exceptional customer experiences, join Orfea and contribute to the development of our residences.

## Skills

### Required
- hospitality
- team management
- customer service
- operations management

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