# Engagement Delivery Senior Manager - LSC **Company**: Salesforce **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Spain---Madrid/Engagement-Delivery-Senior-Manager---LSC_JR364258?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_595f2a50-706 ## Description The Engagement Delivery Senior Manager role is part of Salesforce Professional Services in Iberia, a team of delivery professionals working directly with Spain and Portugal's enterprise customers. As an Engagement Delivery Senior Manager specialised in Life Sciences, you own the successful end-to-end delivery of our most complex pharma, biotech and medtech programs. ## Key Responsibilities: ### Lead & Deliver - Own the end-to-end delivery of large, multi-cloud, multi-workstream Life Sciences programs, from discovery through go-live and hypercare - Serve as the overall leader of the project team, form the team, establish strong communication channels, and give clarity, motivation and direction throughout the engagement - Build and lead project plans; supervise progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery - Lead Veeva-to-Salesforce coexistence, migration and replacement programs, coordinating data migration, cutover and parallel-run strategies in partnership with the delivery team - Perform project management activities that ensure adherence to Salesforce methodology, project gates and governance (steering committees, status reporting, decision logs) - Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals; act as the primary escalation point for delivery issues ### Own the Commercials - Own engagement financials: revenue recognition, margin, forecasting, utilisation and resourcing across your portfolio - Supervise utilization of project resources in alignment with resource allocation and budget, including timely entry and approvals of project timesheets - Manage scope and change control rigorously; identify, negotiate and land change requests to protect margin and outcomes - Partner with Sales and pre-sales on shaping, estimating, staffing and de-risking Life Sciences opportunities and SOWs - Work as an extension of the account team to extend the Salesforce footprint ### Manage Risk, Quality & Compliance - Identify, quantify and mitigate delivery risk early; maintain risk, issue and dependency management across the program - Participate in end-to-end implementation planning, including risk and issue management, communication and business organizational change - Govern quality gates, cutover readiness and go-live criteria in partnership with the delivery team - Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off ### Advise & Influence - Be the trusted delivery advisor of customer IT and business leadership, translating business strategy and regulatory constraints into a pragmatic, deliverable roadmap - Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed - Build and sustain senior customer relationships; manage expectations and satisfaction (CSAT) throughout the engagement - Produce and own the key delivery artefacts: statement of work, delivery plan, governance model, RAID log, status reporting, and go-live / cutover plans - Represent Salesforce Professional Services in executive conversations, steering committees and customer events ### Enable & Grow - Mentor and coach Engagement Managers and Delivery Leads, building the next generation of delivery leaders in the practice - Build and share Life Sciences and Veeva-related delivery assets, accelerators, playbooks and lessons learned across Iberia and EMEA - Drive delivery excellence and champion adoption of AI tooling in delivery - Maintain and grow certifications aligned with the practice (project management, Life Sciences, Agentforce, Data Cloud) - Lead delivery community sessions, internal reviews and knowledge-sharing initiatives ## Requirements: - 7+ years of professional services, consulting, or program/project management experience, with 3+ years managing complex technology implementations (Salesforce platform experience strongly preferred) - Proven track record owning end-to-end delivery and financials of enterprise programs (scope, timeline, margin, quality, CSAT), including external client projects with a focus on software development, CRM and SaaS environments - Proven experience in Life Sciences (pharma, biotech, medtech) delivering with Salesforce Life Sciences Cloud / Health Cloud and/or Veeva Systems (CRM, Vault, Network), including coexistence or migration scenarios - Ability to balance business and technical requirements to produce a project plan, and to lead enterprise-wide engagements, facilitating meetings with client executives and proactively managing project risks, dependencies and estimates - Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules - Demonstrated ability to have difficult conversations, with a proven track record of delivering high-quality results on time and within budget - Experience managing and maintaining clear communication with remote consultants, with outstanding interpersonal, verbal and written communication skills - Practical, daily use of AI tools (Agentforce-style assistants, ChatGPT/Claude) for planning, reporting and productivity - Fluent in Spanish and English (Portuguese is a plus for our Iberia coverage) - Availability to travel regionally, and occasionally internationally, depending on customer needs ## Skills ### Required - Project Management - Life Sciences - Salesforce - Veeva Systems - AI tools - Spanish - English ### Nice to have - Portuguese - PMP - SAFe - Scrum - Veeva knowledge or certifications - Experience with validated environments and formal quality systems in pharma --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Spain---Madrid/Engagement-Delivery-Senior-Manager---LSC_JR364258?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)