# Account Manager, SME & Growth

**Company**: Airwallex
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/5e2db852-596d-417e-a223-a7b15bd99830?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59575750-a0b

## Description

As an Airwallex Account Manager, you will build relationships with existing customers to ensure they receive the necessary tools and support to achieve their goals.

You will be the bridge between the customer and the Airwallex team, having an in-depth understanding of the customer's needs and goals and how Airwallex can support them.

You will work in a fast-paced, scaling environment, providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy, and working closely with Sales, Marketing, and Operations Leadership.

**Responsibilities**

- Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships, and driving expansion through regular strategic customer engagements.

- Identify, develop, and close upsell and expansion opportunities, proactively managing opportunities through the sales cycle from identification to close and revenue realization.

- Act as a trusted advisor to customers, understanding their business, industry, and goals to help them maximize the value of Airwallex and identify opportunities to support their growth.

- Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions, and high-value expansion opportunities.

- Translate customer needs into solutions, with the ability to understand technical requirements and work across multiple products to develop compelling, commercially viable solutions.

- Operate with ownership and agility, demonstrating the ability to work independently, navigate ambiguity, and adapt quickly in a fast-paced and rapidly changing environment.

- Demonstrate a strong track record of performance and a passion for technology, consistently achieving or exceeding KPIs and revenue targets while maintaining the curiosity to understand and articulate the value of an evolving technology landscape.

**Requirements**

- 2+ years of experience in account management or sales, ideally selling a technical product, with a proven track record of top performance.

- Strong consultative selling skills, with the ability to manage complex sales cycles, understand customer strategies and pain points, and articulate compelling value propositions.

- Proven track record of exceeding targets, with demonstrated success in high-target, high-pace environments and consistently delivering against commercial KPIs and revenue goals.

- Strong analytical and strategic skills, with the ability to use data to develop account strategies, identify opportunities, and build effective QBRs and account plans.

- Experience managing complex, multi-product accounts, including developing and executing strategic account plans to drive retention, adoption, and expansion.

- Exceptional communication skills, with strong verbal and written English and the ability to communicate effectively with both technical and commercial stakeholders.

- Strong problem-solving, networking, and relationship-building skills, combined with resilience, a positive attitude, and a strong bias towards action when navigating blockers.

- Strong technical aptitude, with the ability to understand complex technical problems and requirements.

- Bachelor's degree or equivalent.

- Startup and/or fintech experience preferred.

- Experience with Salesforce highly regarded.

## Skills

### Required
- account management
- sales
- consultative selling
- analytical skills
- strategic skills
- communication skills
- problem-solving
- relationship-building
- technical aptitude

### Nice to have
- structured sales methodologies such as MEDDPICC
- APIs
- Salesforce
- fintech experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/5e2db852-596d-417e-a223-a7b15bd99830?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)