# Technical Support Specialist

**Company**: Airtable
**Location**: Remote - London, United Kingdom
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q23016614

**Apply**: https://job-boards.greenhouse.io/airtable/jobs/8573015002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59537a56-1f9

## Description

As an Enterprise Technical Support Specialist at Airtable, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support.

Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities.

Key responsibilities include:

- Providing expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).

- Delivering a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner.

- Escalating complex issues to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.

- Accurately documenting all customer interactions and technical issues in Salesforce, and tracking trends to help identify opportunities for process and product improvements.

- Contributing to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions.

To succeed in this role, you'll need:

- Experience with Airtable, whether personally or professionally, and a passion for helping others discover its potential.

- A background in enterprise-focused technical support, particularly in a B2B tech environment.

- Excellent written and verbal communication skills, with the ability to tailor your message to a wide variety of audiences.

- Strong analytical skills and technical aptitude, with a natural curiosity and ability to dive deep into technical issues.

- A self-driven desire to exceed expectations and continuously improve your performance.

In addition to a competitive salary, you'll also receive a range of benefits, including a £7,500 annual travel allowance, top-tier private medical and dental coverage, and a generous pension contribution.

## Skills

### Required
- Airtable
- technical support
- customer service
- troubleshooting
- problem-solving
- communication
- analytical skills
- technical aptitude

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airtable/jobs/8573015002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)