# Operational Support for Third-Party Approvals

**Company**: London Stock Exchange Group (LSEG)
**Location**: Taguig City
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Specialist--TPA---VQM--Billing---TPA_R0123649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_594a84af-c8a

## Description

Provides operational support for Third-Party Approvals (TPA), Vendor Query Management (VQM), and exchange/specialist data permissioning and approval activities.

Reviews and processes requests related to third-party exchange and specialist data, as well as services from supported direct-billed vendors, ensuring compliance, accuracy, and alignment to service level agreements.

Collaborates with internal collaborators and external data providers to deliver timely request fulfillment, support business objectives, and provide a seamless customer experience.

**Key Responsibilities and Accountabilities**

- Supports the end-to-end processing of approval, enquiry, and request-for-service cases, ensuring accurate approval validation, data extraction, and third-party service permissioning within agreed service levels.

- Reviews approval requests, third-party vendor services, and entitlement requirements to ensure compliance with applicable policies and licensing obligations.

- Processes and maintains request records in Salesforce and other business systems, ensuring data accuracy and integrity throughout the request lifecycle.

- Performs validation and review activities to ensure requests meet compliance, licensing, and commercial requirements prior to approval and fulfillment.

- Consistently meets productivity, quality, and service level targets while maintaining a high level of accuracy and compliance.

- Collaborates with Accounts teams, Compliance, System Support teams, external third-party stakeholders, and vendors to facilitate timely resolution of requests and operational inquiries.

- Applies strong process, product, and system knowledge to independently resolve complex requests and stakeholder concerns.

- Handles both standard and complex cases involving exchange and specialist data access, third-party vendor services, and user/client entitlements.

- Builds knowledge of upstream and downstream processes to identify risks, resolve issues effectively, and support operational excellence.

- Supports continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction.

- Handles the full permissioning process, including activation and deactivation, with accuracy and accountability, while collaborating with internal teams and external partners to deliver a seamless customer experience.

**Qualifications and Experience**

- Proficiency in Microsoft Excel, including data analysis, reporting, and data management functions.

- Proficiency in Microsoft Office applications, including Outlook and Teams.

- Knowledge of Salesforce, Siebel, or similar systems is an advantage, or the ability to learn new systems quickly.

- Passion for delivering quality service and finding opportunities for process improvement.

- Knowledge of third-party approval processes, exchange and specialist data licensing, or entitlements is an advantage.

- Demonstrates strong analytical, problem-solving, and decision-making skills.

- Applies sound judgment while balancing customer needs, compliance requirements, and business objectives.

- Solid attention to detail with the ability to handle multiple priorities in a fast-paced environment.

- Effective communication, stakeholder management, and collaboration skills, with the ability to build positive working relationships across teams.

- Ability to independently handle complex requests while maintaining service quality and compliance standards.

- Demonstrates curiosity, adaptability, and a willingness to learn.

- Open to supporting global operations across varying schedules based on business requirements.

## Skills

### Required
- Microsoft Excel
- Microsoft Office
- Salesforce
- Siebel
- analytical skills
- problem-solving skills
- decision-making skills
- communication skills
- collaboration skills

### Nice to have
- third-party approval processes
- exchange and specialist data licensing
- entitlements

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Specialist--TPA---VQM--Billing---TPA_R0123649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)