# Social Media, Customer Support Associate

**Company**: Stripe
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7962437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_59454d44-b8b

## Description

Stripe is launching Stripe Delivery Centers, a brand new global team to design, implement, and grow Stripe's operations for the next decade.

We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvement, and wanting to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

**Responsibilities**

- Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms (e.g., X, LinkedIn, Facebook, and others)

- Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again

- Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset

- Coordinate executive escalations from Stripe's leaders with other teams

- Contribute and manage new programs focused on improving the Stripe user experience

- Identify operational process gaps and initiate continuous improvements to accelerate global scale while delivering an exceptional experience for Stripe users

- Be part of building a brand new team and operational culture for Stripe

**Who you are**

- You have 2-5 years of experience with social media support and/or an interest in resolving user issues through those channels (e.g., Twitter, LinkedIn, Facebook)

- You have prior experience in customer support and external user-facing operations

- You have a user-first mindset and are energized by the challenge of solving difficult problems

- You have excellent communication skills, both written and verbal

- You excel in analytical thinking and problem-solving

- You have a process-oriented mindset and ability to get things done

- You enjoy working in an in-office environment with strong cross-team collaboration and support

- You are able to prioritize and enjoy working in a quick-moving environment

- You are humble and have a proven track record for working well across teams and with external partners

- You're willing to work a weekend day for which you will receive a weekday off in lieu; the SDC operates during daytime hours in 9-hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6 am and 10 pm

## Skills

### Required
- social media support
- customer support
- analytical thinking
- problem-solving
- communication skills

### Nice to have
- prior experience or knowledge in user support
- prior experience working on projects or process improvement initiatives

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7962437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)