# Systems Support Specialist

**Company**: ICON Strategic Solutions
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/India-Chennai/Systems-Support-Specialist_JR161311?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_592723bd-dc5

## Description

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON's global expertise.

As the world's largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Systems Support Specialist at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmers.

**What You Will Do:**

You will take responsibility for scientific operations deliverables, applying your skills to ensure quality and efficiency in Veeva Vault. Key responsibilities include:

- User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.

- Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.

- Documentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.

- System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.

- Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.

- Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.

**Your Profile:**

You will bring relevant scientific operations experience, along with the following qualifications and skills. Required qualifications and experience:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.

- Strong knowledge of hardware and software components, network configuration, and IT security best practices.

- Excellent problem-solving skills and the ability to communicate technical information effectively.

- Detail-oriented and committed to providing top-notch customer service.

- Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

**Rewards & Benefits**

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

- Competitive base salary and performance-related incentives

- Health and wellbeing programmes including medical, dental, and vision coverage where applicable

- Retirement and pension plans

- Life assurance and disability coverage

- Employee assistance programmes and wellbeing resources

- Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

## Skills

### Required
- Veeva Vault
- IT support
- troubleshooting
- system maintenance
- hardware
- software
- network configuration
- IT security

### Nice to have
- CompTIA A+
- Network+
- Security+

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Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/India-Chennai/Systems-Support-Specialist_JR161311?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)