# People Business Partner

**Company**: Pret
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Hospitality

**Apply**: https://pret.wd3.myworkdayjobs.com/en-US/PretCareers/job/UK-Support-Centre----London/People-Business-Partner_JR1135?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/people-business-partner-591a9ac1-e77/

## Description

We’re looking for a People Business Partner to act as a trusted advisor to our UK Equity Shops, aligning business goals with people strategies. You’ll partner with Operations leaders to drive engagement, talent development, well-being, and organisational effectiveness.

Responsibilities:

- Build strong relationships with the Head of Operations and Operations Managers, acting as a trusted advisor to develop and deliver people strategies that drive business performance and support operational objectives.

- Partner with the Operational leadership team to foster a high-performance culture, embedding accountability for both the ‘How’ and the ‘What’ across all levels of operations.

- Coach and upskill leaders to effectively manage performance, ensuring high standards are maintained through robust performance coaching, development and intervention where required.

- Monitor, analyse and report on key people metrics, including turnover, absence, performance and engagement, identifying trends, risks and opportunities, and driving data-led actions to improve business outcomes.

- Ensure a consistent and fair approach to performance management, recognising and rewarding high performance while addressing underperformance effectively and in line with company policies.

Talent:

- Use insights and analytics to support the Operations leadership team to shape workforce planning and decision-making.

- Optimise succession in our shops maintaining a clear, simple view of "ready now/ready soon" talent from Leader → Assistant Managers (Ams) → General Managers (GMs), including cross-training needs and development actions.

Engagement & Culture:

- Analyse engagement and pulse survey results; create actionable plans that drive meaningful improvement within your region.

Employee Relations:

- Oversee management of complex and sensitive ER cases including investigations, disciplinary matters, grievances, absence, capability and appeals within your region. ensuring early, fair, and compliant resolution.

What success looks like:

- Early retention: Successful Starts (Stay employed on the first 3 months since joining at 75% or above, with recovery plans for shops materially below target.

- Retention: Annualised shop turnover below 50%, progressing towards 45% for frontline roles and reducing high-turnover hotspots.

- Attendance: Rolling sickness at 7.0 days or fewer per employee, supported by accurate recording and consistent manager action.

Benefits:

- A Gold Card! That means when you’re in the office, your food and drinks are on us. And when you’re not, you get 5 free drinks a day and 50% off everything else

- 33-38 days of annual leave (increasing with service)

- Free private medical aid cover – with the option to add a loved one

- 4-5% pension contribution (increasing with service)

- Life assurance at 3x your annual salary

Requirements:

- HR/People Partnering in QSR/retail/hospitality or similar high-volume, multi-site environment.

- Strong ER/Policy grounding with UK employment law; comfortable with complexity and pace.

- Data-driven and pragmatic: can translate dashboards into store-level actions that managers use.

- Excellent relationship skills: able to influence Ops leaders and keep things simple.

- Clear, inclusive communication spoken and written.

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## Skills

### Required
- HR
- People Partnering
- UK employment law
- data analysis
- relationship building

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Source: [Apply at pret.wd3.myworkdayjobs.com](https://pret.wd3.myworkdayjobs.com/en-US/PretCareers/job/UK-Support-Centre----London/People-Business-Partner_JR1135?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)