# Customer Success Operations Manager

**Company**: Cursor
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive salary and benefits package
**Category**: Operations
**Industry**: Technology

**Apply**: https://cursor.com/careers/director-solutions-strategy-operations
**Canonical**: https://yubhub.co/jobs/job_5901d466-703

## Description

### Job Summary

We are seeking a Customer Success Operations Manager to join our team. As a key member of our operations team, you will be responsible for designing and implementing operational systems to support our customer success teams. You will work closely with our heads of CS and field engineering to understand their workflows, gaps, and priorities, and build the operational systems to address them.

### Responsibilities

- Embed directly with the heads of CS and field engineering to deeply understand each team's workflows, gaps, and priorities , then build the operational systems to address them

- Design and implement segmentation models for multiple teams, including account assignment logic, book sizing, and pairing structures with AEs

- Build compensation frameworks, performance metrics, and team quota structures for functions that currently lack formal infrastructure

- Operationalize existing tooling and data , we have strong health scores and analytics; your job is to turn that signal into codified action protocols and scalable processes

- Partner with finance and planning on headcount modeling, capacity planning, and coverage ratios as both teams scale

- Hire, manage, and grow a team

- Build with and for highly technical end users , the teams you're supporting are highly technical and use Cursor every day

### Requirements

- Prior experience in a customer success operations, customer operations, or GTM operations role , ideally at a company that has scaled through hypergrowth

- Seen scale before , you're not starting from zero, and you've helped a CS or post-sales org grow through meaningful inflection points (1,000+ person orgs, rapid headcount expansion, etc.)

- Strong technical foundation , you're comfortable working directly with Salesforce data, building dashboards and tools, and partnering with data and engineering teams to get things done

- Build-first mentality , you default to building the right solution over implementing an off-the-shelf one, and you have the taste and technical chops to back it up

- Tooling instincts are modern , you're opinionated about how things should be built and have a track record of implementing systems that teams actually adopt and respect

- Worked in a SaaS or consumption-based business, ideally with post-sales exposure , you understand how customer success looks different when revenue is tied to usage

- Managed a team and know how to develop talent while staying hands-on in a high-velocity environment

- Can establish authority through craft , the teams you'll support are highly technical, and your credibility will come from your ability to build alongside them, not just advise them

### Benefits

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing company

- Collaborative and supportive team environment

### How to Apply

If you're a motivated and experienced customer success operations professional looking for a new challenge, please submit your application, including your resume and a cover letter explaining why you're the perfect fit for this role.

## Skills

### Required
- customer success operations
- salesforce
- data analysis
- tooling
- SaaS
- consumption-based business

### Nice to have
- agile methodologies
- scrum
- kanban
- project management
- team leadership