# Signpost / Responsive Information Services Management

**Company**: International Rescue Committee (IRC)
**Location**: Islamabad, Pakistan
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Islamabad-Pakistan/Signpost-Manager_JR00005818?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5900a352-9d0

## Description

The International Rescue Committee (IRC) is seeking a Signpost / Responsive Information Services Management professional to lead the strategic planning, implementation, and development of Signpost/RIS in Pakistan.

**Major Responsibilities**

- Lead the strategic planning, implementation, and development of Signpost/RIS in Pakistan, ensuring alignment with IRC priorities and program objectives.

- Oversee InfoYahan's digital platforms, content quality, user engagement, and timely provision of accurate, verified, and accessible information.

- Supervise the Signpost/RIS team, monitor work plans and performance, and support staff capacity development.

- Coordinate with sectoral teams, field teams, and relevant stakeholders to integrate RIS into program activities and respond to community information needs.

- Oversee platform analytics, information trend analysis, user feedback, and program reporting to inform decision-making and improve service delivery.

**AI Chatbot / Virtual Assistant Project Management**

- Lead the planning, coordination, and implementation of the Signpost AI chatbot/virtual assistant pilot in collaboration with global technical teams and relevant IRC stakeholders.

- Oversee the development and maintenance of the chatbot knowledge base, scripted responses, risk taxonomies, escalation criteria, and related operational procedures.

- Coordinate with Protection and relevant sectoral teams to ensure appropriate safeguards, referral pathways, privacy measures, and data protection protocols.

**Protection, Accountability, and Compliance**

- Ensure Signpost/RIS and AI-enabled services comply with IRC policies on safeguarding, data protection, information security, and confidentiality.

- Promote trauma-informed, inclusive, and user-centred communication and ensure sensitive or high-risk queries are escalated through approved procedures.

- Promote accountability to affected communities by incorporating user feedback into service improvements.

**Key Working Relationships**

- Position Reports to: Protection Coordinator/ Team Lead

- Direct Reports: Signpost/RIS Officer and other Signpost/RIS team members, as per the approved organizational structure.

- Internal Coordination: Protection, relevant sectoral and technical teams, field teams, MEAL, program management, and global Signpost/AI technical teams, as applicable.

**Knowledge and Experience**

- Master's degree in Sociology, Development Studies, Development Journalism, Mass Communication, Information Management, or a related field.

- Minimum five years of relevant professional experience in digital communications, information services, media, humanitarian programming, or a related field.

- Demonstrated experience in team management, program coordination, digital platform management, and stakeholder engagement.

**Proven Skills and Competencies**

- Strong leadership, team management, planning, and coordination skills.

- Excellent analytical, reporting, documentation, and presentation skills.

- Ability to manage competing priorities, meet deadlines, and address operational challenges.

- Strong understanding of digital communication, content quality assurance, and user-centred information delivery.

**Language Skills**

- Fluent professional-level speaking, reading, and writing in English and Urdu,

- Knowledge of relevant local languages, including Sindhi or Pashto, is an advantage depending on program requirements,

**Preferred Experience & Skills**

- Experience managing digital information platforms or responsive information services in humanitarian or development contexts,

- Experience integrating digital communication and information services into sectoral programs,

- Familiarity with AI-enabled information services, chatbot implementation, automated response systems, or technology-supported client engagement

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## Skills

### Required
- digital communications
- information services
- team management
- program coordination
- digital platform management
- stakeholder engagement
- English
- Urdu

### Nice to have
- Sindhi
- Pashto
- AI-enabled information services
- chatbot implementation
- automated response systems
- technology-supported client engagement

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Islamabad-Pakistan/Signpost-Manager_JR00005818?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)