# Senior Training Lead

**Company**: Chime
**Location**: Remote, USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $130,000-$180,000 USD
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/chime/jobs/8928783002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-training-lead-58f85599-fb4/

## Description

Chime is building a world-class Member Services organization, focusing on delivering high-quality training to its agents. As a Senior Training Lead, you will own training governance for Operations and Member Experience, ensure consistent training delivery across the partner network, and hold BPO partners accountable for delivering high-quality training.

Responsibilities:

- Own training execution across lines of business, ensuring BPO trainers facilitate programs and content as expected

- Guide a group of BPO master trainer contractors to drive training excellence

- Travel to partner sites (approximately 30-40% of the time) to train new hire agents and facilitate Train-the-Trainer sessions

- Own trainer effectiveness, including certification, recertification, and coaching

- Hold BPO partners accountable for training delivery, using metrics such as graduation rates and trainer certification rates

- Measure program effectiveness and identify areas for improvement

- Partner with internal stakeholders and external partners to ensure successful launches and agent readiness

Requirements:

- 7+ years of experience in training, learning, or talent development within a contact center, BPO, or high-volume service environment

- Proven experience managing outsourced or BPO partners and holding them accountable for outcomes

- Experience building training governance from the ground up, including certification and train-the-trainer programs

- Strong coaching skills and judgment to diagnose training issues

- Comfort with data analysis and evaluation of program effectiveness

- Ability to influence without authority across internal stakeholders and external partners

- Willingness to travel domestically and internationally approximately 30-40% of the time

Benefits:

- Competitive salary ($130,000 - $180,000 USD)

- Bonus and equity opportunities

- Comprehensive health, financial, and wellbeing benefits

- Generous vacation policy and company-wide paid days off

- 1% of time off to support local community organizations

- Annual wellness stipend

- Up to 22 weeks of paid parental leave

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## Skills

### Required
- training governance
- BPO management
- trainer certification
- data analysis
- coaching
- influence without authority

### Nice to have
- financial services
- fintech
- regulated environment

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/chime/jobs/8928783002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)