# Pharmacy Panel Analyst

**Company**: IQVIA
**Experience**: entry
**Job type**: contract
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Athens-Greece/Pharmacy-Panel-Specialist_R1445193-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_58dd3c09-514

## Description

We are seeking a Pharmacy Panel Analyst to join our Supplier Services Department on a 12-month contract.

As a Pharmacy Panel Analyst, you will conduct technical activation and support of pharmacies in a multi-platform environment under guidance.

**Technical Setup & Activation**

- Set up technical interfaces and activate pharmacy software

- Launch software and train pharmacy users

**Monitoring & Issue Resolution**

- Monitor the environment using established tools and ensure processes are completed on schedule

- Respond and correct job failures according to procedures

- Escalate issues requiring second-level support as per call escalation procedures

- Execute special processing requests and request permanent changes for identified problems

**Problem Management**

- Enter issues into the problem management tool for follow-up and resolution

- Update relevant areas of outstanding issues requiring further follow-up

**Support & Expertise**

- Assist client-facing teams, business line initiatives, or third parties

- Act as a subject matter expert for other analysts in the absence of Scheduling and/or supervisor

- Provide input for new system development, including requirement gathering, UAT, and implementation

**Qualifications**

- Bachelor's Degree

- One (1) year of experience in a similar environment

- Strong job control language skills or distributed platform operating and PC operating systems skills

- Proficiency in scheduling software packages as used by IQVIA and problem management tools

- Analytical/problem-solving skills

- Demonstrated communication skills with a customer service-focused approach

## Skills

### Required
- job control language
- distributed platform operating
- PC operating systems
- scheduling software packages
- problem management tools
- analytical/problem-solving skills
- communication skills

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Athens-Greece/Pharmacy-Panel-Specialist_R1445193-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)