# ServiceNow HRSD, Employee Center Pro and Knowledge Expert

**Company**: CVS Health
**Experience**: senior
**Job type**: full-time
**Salary**: $106,605.00 - $284,280.00
**Category**: Human Resources
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/AZ---Scottsdale/Senior-Technical-Product-Manager---ServiceNow-HRSD---Employee-Center-Pro_R1029565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_58bf5786-fc9

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

We are looking for a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team. We're seeking an experienced and motivated individual who is ready to take on the challenge of supporting HR business operations by providing optimal and scalable technology solutions.

**Responsibilities:**

- Collaborate with business and technical partners to support HRSD functional areas and roadmap, including colleague portal and HR Knowledge Management.

- Work closely with business leaders and stakeholders to develop vision, goals and roadmap for the Product.

- Maintain clear and up-to-date list of key deliverables and timelines, develop plans to achieve those targets and proactively communicate progress to stakeholders.

- Ensure that the delivered product meets or exceeds business needs and objectives.

- Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.

- Gather requirements, business process optimization, fit-gap analysis, functional design, configuration and testing.

- Collaborate with key cross-functional partners to maintain transparency, consistency in delivery, and set expectations.

- Understand business needs and evaluate ServiceNow capabilities through research and testing.

- Actively participate in ServiceNow's semi-annual release process, engaging with release team on cross-functional initiatives and liaising with Business Leads on critical impacts and upcoming enhancement opportunities.

- Responsible for adherence to industry best practices, actively engaging with ServiceNow Community on future releases.

- Integrate relevant data and information and apply findings to positively impact ServiceNow strategy.

- Challenge partners to think differently regarding HR and Payroll business processes and operational issues.

- Generate reports and analytics to support business needs.

- Provide strategic direction and guidance to product team and shared services teams.

- Serve as the ServiceNow HRSD subject matter expert for Employee Center, HR Service Delivery, Knowledge Management, case management, lifecycle events, journeys, and portal capabilities.

- Drive HR knowledge strategy and quality, with enterprise accountability for accuracy, compliance, and consistency across regions and HR domains.

**Required Qualifications:**

- 8+ years of progressively increasing responsibility working with ServiceNow applications, including HRSD, Employee Center Pro, and Knowledge Management.

- 5+ years of hands-on development experience configuring ServiceNow capabilities in service delivery, portals and knowledge management.

- 5+ years' experience generating reports for analysis, data auditing and supporting requests from various business teams.

- 3+ years of experience owning a digital product or enterprise platform, with accountability for roadmap, prioritization, and outcomes.

- 2+ years working with AI-enabled capabilities within ServiceNow.

**Preferred Qualifications:**

- ServiceNow certifications.

- Strong technical background and attention to detail.

- Knowledge of Moveworks.

- Experience in leading a team.

**Education:**

- Bachelor's degree in human resources, Computer Science, Information Technology, or a related field.

**Pay Range:**

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

**Benefits:**

We offer a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

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## Skills

### Required
- ServiceNow HRSD
- Employee Center Pro
- Knowledge Management
- AI-enabled capabilities

### Nice to have
- ServiceNow certifications
- Moveworks
- team leadership

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/AZ---Scottsdale/Senior-Technical-Product-Manager---ServiceNow-HRSD---Employee-Center-Pro_R1029565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)