# Admin Support Officer **Company**: Ofwat (Water Services Regulation Authority) **Location**: Birmingham, London Borough of Tower Hamlets, West Midlands, Greater London **Work arrangement**: hybrid **Job type**: Flexible **Salary**: GBP 29,532 - 35,000 per year **Category**: Operations **Industry**: Government **Apply**: https://www.jobsgopublic.com/job/admin-support-officer-104669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_58bcf127-062 ## Description We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. We have an opportunity for 2 Admin Support Officers to join our Executive Office, Board Secretariat & EA Team within Office of the Chief Executive Directorate. The water sector is entering a new chapter. The government has set out a bold new direction, bringing together expertise from across the sector to deliver better outcomes for customers and the environment. We are collaborating with fellow regulators to respond to recommendations in The Independent Water Commission Report, the Welsh Government’s response to the Green Paper, Shaping the Future of Water Governance in Wales, and the Government’s White Paper, A new vision for water. Ofwat is working with the government and other regulators to help create a new body for England, bringing together our strengths with those of the Drinking Water Inspectorate, the Environment Agency and Natural England. We are also continuing to work with the Welsh Government to support decisions on the future arrangements for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. **Job description** The Executive Office, Board Secretariat & EA Team is part of the Office of the Chief Executive, which is a group of cross-cutting teams. These teams include Legal, Communications, Corporate Governance, Chief Economist Unit and Information Governance. The team's goal is to ensure that the Senior Leadership Team, Board Members and Directors receive a full and resilient administrative service. We are looking for 2 Admin Support Officers to join the Executive Office, Board Secretariat & EA Team. The Admin Support role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments. The Admin Support Officer will help Directors and their teams manage diaries, meetings, travel and day-to-day administration. By keeping essential activity organised and moving, the postholder will enable colleagues to focus on strategic priorities, decisions and delivery, while collaborating across teams at Ofwat and engaging with external stakeholders as part of a busy team that works at pace to help deliver Ofwat's strategic objectives. We are looking for someone organised, proactive and dependable who enjoys working with different teams, manages competing priorities calmly and takes pride in providing a high-quality service. **Key deliverables:** - Manage diaries for multiple Directors or colleagues, using sound judgement to prioritise commitments and resolve diary conflicts where necessary. - Coordinate internal and external meetings, including large meetings, by arranging invitations, rooms, equipment or virtual links, agendas, papers and practical requirements such as welcoming visitors and setting up meeting rooms. - Book travel and accommodation using Ofwat's internal booking platform, ensuring arrangements are accurate, proportionate and provide value for money. - Provide proactive day-to-day administrative support to Directors and their teams, anticipating requirements and following tasks through to completion. - Manage shared team inbox, triaging, allocating or responding to messages appropriately and ensuring urgent or sensitive matters are brought promptly to the right person’s attention. - Prepare, format and quality-check documents, correspondence and presentations to a high standard. - Maintain accurate records, handle information appropriately and observe confidentiality and sensitivity. - Build constructive relationships with colleagues and external stakeholders and act as a helpful, professional point of contact. - Work collaboratively with other Executive Office, Board Secretariat & EA team members, sharing information and providing cover so that support remains resilient across the organisation. **Person specification** To be successful in this role you will need the below essential attributes, experience, skills and knowledge: - Experience working in a fast-paced administrative role within the Civil Service or wider public sector. - Ability to build effective working relationships and communicate clearly and professionally with a range of internal and external stakeholders. - Flexible and adaptable with ability to work under pressure within a rapidly changing environment and deal with competing demands. - Proactive approach: able to anticipate needs, identify what must be done and follow actions through. - Strong IT skills and proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint and Teams, together with the ability to learn new digital systems quickly. - Strong attention to detail, sound judgement and discretion, with the ability to produce accurate, well-presented work and handle sensitive information with the highest degree of confidentiality. **Benefits** - Good employer pension contributions. - 25 days’ annual leave (increasing to 30 with each year of service) plus bank holidays and an extra 2.5 days of privilege leave. - Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. - Flexible working arrangements that suit your lifestyle. - Fees paid for membership of relevant professional bodies. - Up to 3 volunteering days per year. - Recognition vouchers scheme. - Generous shared parental leave and pay. - Enhanced sick pay. - Regular development opportunities. - Health and wellbeing initiatives. - Cycle-to-work scheme. - Season ticket loan for home-to-office travel. - Free eye tests and contribution to lenses/spectacles for VDU users. ## Skills ### Required - Microsoft 365 - Outlook - Word - Excel - PowerPoint - Teams --- Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/admin-support-officer-104669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)