# Business Analyst

**Company**: Ford Motor Company
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $74,300-$166,200
**Category**: IT
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71797?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_589cb5ec-07b

## Description

At Ford Motor Company, we made history and now we work to transform the future – for our customers, our communities and our families.

As a Business Analyst on the ITOM/ITAM team, you’ll work with IT stakeholders to understand business needs, analyze process and data issues, and help move improvements from discovery through implementation and adoption.

**Responsibilities**

- Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams.

- Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution.

- Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption.

- Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria.

- Coordinate communications, documentation, and training to support adoption of processes and tools across IT.

- Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed.

- Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives.

- Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners.

- Take increasing ownership of projects and initiatives as experience and role level grow.

**Qualifications**

- Bachelor’s degree or equivalent relevant experience.

- 3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field.

- Strong communication and stakeholder-management skills, with the ability to gather requirements, clarify business needs, and communicate effectively with diverse audiences.

- Experience using backlog, task-tracking, or work-management tools such as Jira.

- Experience supporting process improvement initiatives, with the ability to independently lead initiatives based on experience and role level.

**Benefits**

- Immediate medical, dental, vision and prescription drug coverage

- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

- Paid time off and the option to purchase additional vacation time.

**Salary**

- Salary grade 6: $74,300-$124,500

- Salary grade 7: $86,600-$144,900

- Salary grade 8: $99,100-$166,200

## Skills

### Required
- ServiceNow
- CMDB
- IT asset management
- Business Analysis
- IT Service Management
- Jira

### Nice to have
- CSDM
- Event Management
- IT Operations Management
- ITIL Foundation certification
- ServiceNow certifications

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71797?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)