# Lead Data Analyst - Total Service (Operations)

**Company**: Wise
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Data Science
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000134029184-lead-data-analyst-total-service-operations-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/lead-data-analyst-total-service-operations-589c23fd-b6b/

## Description

We are seeking a Lead Data Analyst to join our team at Wise, a global technology company that aims to make moving and managing money across borders easier and cheaper. As a Lead Data Analyst, you will partner with our operational teams to drive data-driven decisions that support our fast-growing product.

The successful candidate will have a strong analytical mindset and experience in working with operational teams to drive improvements. You will be responsible for:

- Building and refining analytical models for strategic capacity planning and forecasting

- Taking ownership of data pipelines to ensure reliability and accuracy of data

- Developing and implementing predictive models to predict outcomes and identify key drivers

- Conducting causal inference and quasi-experimental analysis to evaluate the impact of servicing interventions

- Providing critical insights to assess the operational health of the Total Services function

- Monitoring and tracking the performance of key strategic initiatives

- Leading the development and implementation of the operations KPI tree and target-setting framework

- Collaborating with stakeholders to standardise processes across forecasting, scheduling, and real-time operations

The ideal candidate will have a quantitative foundation, a statistical mindset, and experience working with operational team analytics. They will also have experience working with complex data models in SQL and analysing data using advanced SQL/Python/R.

Some desirable skills and experience include prior experience in operation domains, experience working with a WFM or Quality team, and experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods.

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## Skills

### Required
- statistics
- maths
- physics
- engineering
- economics
- SQL
- Python
- R
- data visualisation

### Nice to have
- ARIMA
- Holt-Winters
- time series analysis
- WFM Systems
- Quality team experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000134029184-lead-data-analyst-total-service-operations-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)