# Senior Manager, Global Premier Support

**Company**: Databricks
**Location**: Sydney, Australia
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q18350420

**Apply**: https://job-boards.greenhouse.io/databricks/jobs/8583146002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_58753f04-670

## Description

As a Leader within the Premier Support team at Databricks, you'll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks' enterprise customers.

You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

The Impact You Will Have

- Hire, onboard, and develop a top-tier team of designated support engineers (DSE)

- Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences

- Partner closely with field, engineering, support, and other cross-functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.

- Contribute to program enhancements and offerings tailored to evolving customer needs

- Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction

- Conduct internal and external Support Experience QBRs

What We Look For

- Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles

- Ability to work with strategic customers driving multiple competing priorities

- 5+ Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)

- 5+ years of technical support or field leadership experience managing global technical teams

- Open to occasional travel to team locations

- Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering

- Experience with influencing senior executives and senior customer leaders

- B.S degree in Computer Science or a related field is required (M.S. preferred)

## Skills

### Required
- Python
- Java
- Scala
- SQL databases
- Linux/Unix systems
- cloud platforms (AWS, Azure, or GCP)
- technical support
- field leadership

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/databricks/jobs/8583146002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)