# Tour & Inspections Coordinator – Tour Operations

**Company**: Belong
**Location**: Buenos Aires
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Real Estate

**Apply**: https://jobs.lever.co/belong/17c7a03c-bdb3-4b47-b85a-013423d6b0f5
**Canonical**: https://yubhub.co/jobs/job_583d5d4f-20b

## Description

We are looking for detail-oriented, highly organized, and customer-obsessed Tour & Inspections Coordinators to join our Tour Ops team. This role is responsible for scheduling and managing home tours across assigned markets, ensuring a seamless experience for potential residents and internal tour hosts.

You will handle a variety of tour and inspection types , including Open Home, Private, and Occupied Tours , and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.

Responsibilities:

* Own and manage all tours and inspections scheduling operations in designated U.S. markets
* Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication
* Coordinate multiple types of tours & Inspections (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences
* Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours & Inspections
* Collaborate with internal and external tour & Inspections hosts, ensuring they have full tour context and access instructions
* Capture and manage potential resident attendance and interest data from each tour
* Ensure accurate and timely tour follow-ups by triggering internal support tickets
* React promptly to tour feedback and report urgent issues on Slack for resolution
* Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify)
* Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines

Requirements:

* 1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus)
* Strong communication and coordination skills
* Experience working remotely and independently
* Comfortable with Google Workspace, Slack, and calendar-based task management

Nice to Have:

* Familiarity with real estate platforms (Zillow, Showami, Apartments.com)
* Prior experience with property management or scheduling field service teams
* Bilingual (English/Spanish)

## Skills

### Required
- operations
- scheduling
- customer service
- Google Workspace
- Slack
- calendar-based task management

### Nice to have
- real estate platforms
- property management
- field service teams
- bilingual