# Customer Experience Associate (New Grad)

**Company**: Robinhood
**Location**: Denver, CO
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $21.30-$25 USD
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/robinhood/jobs/8163432?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5839561a-e60

## Description

Join Robinhood in building the future of finance, where an estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

We are seeking a Customer Experience Associate to support users through complex financial topics. As a member of this team, you'll be the company's voice, using exceptional empathy and product expertise to ensure users feel understood and valued.

**Location & Schedule**

- Location: Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.

- Shift Details: This position follows a 24/7 service model.

**Responsibilities**

- Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.

- Drive continuous improvement by identifying and communicating improved ways to serve users based on real-time feedback and interaction trends.

- Grow your financial services expertise as you develop deep proficiency in Robinhood's products and a range of financial concepts.

- Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

**Requirements**

- A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.

- Excellent written and verbal communication skills with the ability to explain complex topics clearly.

- Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.

- Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.

- Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.

- Experience working in a customer support environment is preferred. A Bachelor's degree or prior experience in the financial services industry is a plus.

- Ability to work the required shift for a 24/7 model.

**Benefits**

- Challenging, high-impact work to grow your career

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

**Compensation**

- Base Pay Range: $21.30-$25 USD

- This role is also eligible to participate in a Robinhood bonus plan.

## Skills

### Required
- customer support
- financial services
- communication

### Nice to have
- bachelor's degree
- financial services industry experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/robinhood/jobs/8163432?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)