# Patient Administrator A&E Department (Nights) **Company**: Chelsea and Westminster Hospital NHS Foundation Trust **Location**: London **Job type**: temporary **Salary**: £31554.00 to £33270.00 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-588?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/patient-administrator-a-and-e-department-nights-5828c674-acd/ ## Description We are seeking a high-performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster site, working in our busy A&E Department. The post holder will provide a comprehensive patient-focused administrative service to a multi-disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team, undertaking a wide range of administrative duties. They will need to demonstrate excellent listening and communication skills, be organised, adaptable, and flexible, and show empathy and concern for others. **Main duties of the job** The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team, liaising with patients, doctors, and other healthcare professionals. Key responsibilities include: - Liaising with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries, and health records - Contacting other departments and teams as necessary relating to the patient care pathway and service delivery - Supporting the Team Leader and practitioners with the smooth running of clinics and procedure lists - Preparing for clinics, ensuring all relevant documentation is available and notes are prepared - Using the Trust's computer system to generate clinic lists and help locate missing notes - Using the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes - Preparing all externally transcribed correspondence for signature and dispatch within the agreed Trust timeframe - Matching all correspondence typed by the managed transcription service with the correct patient and clinician - Providing specific advice to patients upon booking-in, in preparation for their appointment - Ensuring all patients are added to the Trust's PAS system before their appointment - Typing urgent letters and reports as required - Registering new referrals and ensuring all patient information is up-to-date and complete - Booking outpatient appointments **About us** Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts, operating two main acute hospital sites and award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. **Benefits** - Competitive salary: £31,554 to £33,270 per annum - Agenda for Change pay scheme - Band 3 position - Fixed-term contract for 12 months - Part-time working pattern, with 19 hours worked per fortnight, equivalent to an average of 9.5 hours per week **Requirements** - GCSE English and Maths or equivalent - Experience of working in an administrative capacity - Proven experience of dealing with complex telephone calls - Demonstrable experience of maintaining a professional attitude in a pressured environment - Experience in working as part of a team - Competent working knowledge of Windows-based computer systems - Excellent communication skills, both written and verbal - Ability to prioritise and organise workload - Ability to use own initiative - Knowledge of filing systems - Able to file accurately and pay attention to detail **Person specification** - Excellent interpersonal skills - A cheerful and helpful manner when dealing with patients and other staff - Ability to work well as part of a team - Able to calm difficult situations - Smart and professional appearance For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Windows-based computer systems - Excellent communication skills - Prioritisation and organisation - Filing systems --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-588?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)