# Lead UX Researcher

**Company**: Cisco
**Location**: Milpitas, California
**Experience**: senior
**Job type**: full-time
**Salary**: $171,600.00 - $245,000.00
**Category**: Research
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Milpitas-California-US/Lead-User-Experience-Researcher_2029046?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_58287d6b-cb8

## Description

We're looking for a Lead UX Researcher to join the AI Software & Platform Team, working on Cisco Cloud Control, AI Canvas, Studio, and Marketplace.

As a Lead UX Researcher, you'll drive a deep understanding of users to shape the future of Cisco's user experiences across the platform and its AI-powered solutions.

Key responsibilities:

- Define and track key UX success metrics across priority platform journeys

- Build and maintain measurement plans

- Baseline platform journey quality and track over time

- Analyze and communicate quantitative findings to partners

- Identify where quantitative signals are inconclusive or surprising, and scope qualitative research

- Work cross-functionally across business units

- Design, execute, and analyze quantitative and qualitative studies

Requirements:

- Bachelor's + 8 years of related experience, or Master's + 6 years of related experience, or PhD + 3 years of related experience

- 7+ years leading end-to-end quantitative and qualitative UX research

- Experience partnering with Product, Design, Data Science, and Engineering teams

- Experience using quantitative research skills

- Experience with qualitative research

- Experience applying AI to augment and accelerate research craft

Preferred qualifications:

- Experience with Amplitude or other equivalent platforms

- Experience conducting research on AI software or related topics

- Ability to translate behavioral data into clear, decision-ready narratives

- Demonstrated experience building and owning UX measurement frameworks or success-metric programs

- Comfort working directly with product telemetry/instrumentation data

- Strong organizational skills with the ability to manage multiple projects in a fast-paced environment

- Curiosity and confidence to ask questions that will uncover stakeholders' true research needs

- Ability to challenge traditional assumptions about UX research

- Experience in a B2B large enterprise environment a bonus

Salary range: $171,600.00 - $245,000.00 Benefits include medical, dental, and vision insurance, 401(k) plan with Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

## Skills

### Required
- UX research
- quantitative research
- qualitative research
- AI

### Nice to have
- Amplitude
- AI software research
- behavioral data analysis
- UX measurement frameworks

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Milpitas-California-US/Lead-User-Experience-Researcher_2029046?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)