# (Fluent English & Spanish) Customer Support Consultant (remote)

**Company**: SupportYourApp
**Location**: Santiago, Santiago Metropolitan Region
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/DFFD041E65?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fluent-english-and-spanish-customer-support-5826954b-1e9/

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

As a Customer Support Consultant, you will provide exceptional customer support via emails, assist customers with order-related inquiries, handle requests related to proof of payment, and respond to customer inquiries.

Responsibilities:

- Provide exceptional customer support via emails;

- Assist customers with order-related inquiries, including order cancellations and changes to delivery addresses or quantities;

- Handle requests related to proof of payment, delayed deliveries, order tracking, invoices, and reimbursements;

- Respond to customer inquiries and provide accurate information regarding products and services;

- Accurately document customer interactions and update tickets in Freshdesk;

- Escalate complex or unresolved issues to the appropriate internal teams when necessary;

- Collaborate with internal teams to ensure timely issue resolution and a positive customer experience;

- Securely work with customers’ sensitive information.

Requirements:

- Excellent English and Spanish language skills (at least C1 for both spoken and written communication);

- At least 1 year of experience in a customer support role;

- Experience working with Freshdesk;

- Experience providing customer support via email and other communication channels;

- Customer-focused mindset;

- Strong analytical thinking and research skills;

- Positive, proactive, and responsible attitude;

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Fixed schedule: Monday–Friday, 4 AM , 12 PM, EDT;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Spanish
- Freshdesk
- customer support

### Nice to have
- trucking
- transportation
- logistics

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/DFFD041E65?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)