# Sr Tech Customer Success Analyst

**Company**: Syneos Health
**Experience**: senior
**Job type**: full-time
**Salary**: The base salary range represents the anticipated low and high of the Syneos Health range for this position.
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/USA-NJ-Bridgewater-Hybrid/Sr-Tech-Customer-Success-Analyst_25108376?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5801338e-821

## Description

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. The Senior Tech Customer Success Analyst plays a crucial role by supporting the work that ensures customers achieve their desired outcomes with the company's products or services.

**Job Responsibilities**

- Provide analysis and insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units.

- Identify and share emerging customer needs to ensure alignment of current solutions to those needs.

- Support the implementation of technology-product driven strategies to drive business growth and operational excellence.

- Build and maintain relationships with internal technology product users and external customers.

- Analyze market trends and customer feedback to inform strategic decision-making.

- Support training and onboarding of product users to streamline pathways to success.

- Drive communication with internal and external product users, ensuring a communication pathway to product teams.

- Review customer feedback, information, and requirements to provide feedback to product teams.

- Track and report on customer success, ROI, and KPI tracking initiatives.

- Work collaboratively with other teams to onboard new products and services.

- May mentor and coach junior level team members.

**Qualifications**

- Bachelor's degree in Business, Life Sciences, or Technology, or equivalent experience.

- 3-4 years of Business Analyst experience in a technology-focused environment.

- Experience as a Salesforce Business Analyst or working within Salesforce ecosystems.

- Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies.

- Experience working closely with software development teams on delivery and enhancements.

- Experience with data, analytics, and technology solutions within Life Sciences or Healthcare environments.

- Strong analytical skills and proficiency in data analysis and reporting tools.

- Experience facilitating UAT and supporting end-to-end testing cycles.

- Ability to work collaboratively with cross-functional, offshore, and onsite teams.

- Excellent communication and presentation skills.

**Benefits**

- Company car or car allowance

- Health benefits, including Medical, Dental, and Vision

- Company match 401k

- Eligibility to participate in Employee Stock Purchase Plan

- Eligibility to earn commissions/bonus based on company and individual performance

- Flexible paid time off (PTO) and sick time

## Skills

### Required
- Business Analysis
- Software Development Life Cycle (SDLC)
- Agile methodologies
- Data analysis
- Reporting tools
- Salesforce
- UAT
- Testing

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Source: [Apply at syneoshealth.wd12.myworkdayjobs.com](https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/USA-NJ-Bridgewater-Hybrid/Sr-Tech-Customer-Success-Analyst_25108376?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)