# Revenues Officer - Collections

**Company**: London Borough of Redbridge
**Location**: London Borough of Redbridge, Greater London
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: GBP 33,609 - 35,109 per year
**Category**: Finance
**Industry**: Finance

**Apply**: https://www.jobsgopublic.com/job/revenues-officer-collections-119561?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/revenues-officer-collections-57f54941-9fc/

## Description

We are seeking an organised and customer-focused individual to join our Revenues Service as a Collections Officer. You will provide essential administrative support across the Council Tax service, helping to keep customer and property records accurate and ensuring accounts are updated promptly.

**Key Responsibilities:**

- Process Council Tax requests and maintain accurate customer and property records.

- Update accounts following changes in occupancy, liability, and customer circumstances.

- Administer discounts, exemptions, reliefs, payment methods, refunds, and other account adjustments.

- Issue bills, notices, and correspondence accurately and within required timescales.

- Respond to customer enquiries by telephone, email, and other communication channels.

- Check information and supporting documents and request further evidence where required.

- Liaise with colleagues and partner organisations to verify information and resolve account queries.

- Monitor work queues and reports to ensure administrative tasks are completed promptly.

**Requirements:**

- Excellent administrative and customer service skills.

- Organised and able to manage a busy and varied workload.

- Strong attention to detail and a commitment to accuracy.

- Clear and professional communication with customers and colleagues.

- Confident using computer systems and learning new processes.

- Collaborative working and taking responsibility for completing tasks.

**Previous experience in Council Tax, Revenues, Benefits, finance, or a customer-focused administrative environment is advantageous.**

**What We Offer:**

- Flexible working and hybrid working arrangements with 2 days in the office.

- Supportive and collaborative team environment.

- Opportunities for learning, development, and career progression.

- Generous annual leave entitlement.

- Local Government Pension Scheme.

- Employee wellbeing support and staff benefits.

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## Skills

### Required
- administrative skills
- customer service skills
- attention to detail
- communication skills

### Nice to have
- Council Tax
- Revenues
- Benefits
- finance
- customer-focused administrative environment

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/revenues-officer-collections-119561?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)