# Program Manager, Customer Education

**Company**: Harvey
**Location**: New York
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $120.9K - $166.2K
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/8933bce6-f85b-4a74-9530-d5c8916af055?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/program-manager-customer-education-57ea6964-360/

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey with curriculum and consistent, high-quality content for their programs.

**Program Design and Curriculum**

- Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey

- Apply adult learning principles and instructional design models to set objectives and build and sequence content

- Translate product releases and expert workflows into practical lessons for legal professionals

- Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey

- Partner with Product and Customer Success to keep curriculum current as the platform evolves

**Global Webinar Program**

- Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up

- Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides

- Facilitate and moderate sessions for audiences of all sizes

- Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters

- Track attendance, engagement, and post-session product usage, and use the results to refine topics and formats

**Workshops and Program Support**

- Develop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides

- Partner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design

- Set shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs

- Update workshops and shared materials as Harvey releases new products and features

**Program Materials**

- Create one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room

- Apply Harvey brand standards and strong visual design to every asset

- Maintain an organized, current library of customer-facing learning resources

- Partner with Customer Success to embed resources in onboarding and renewal programs across customer segments

**Learning Platform Operations**

- Publish and maintain content in Harvey Academy LMS

- Configure courses, enrollments, and learning paths by audience and region

- Report on completion, engagement, and adoption metrics

**Requirements**

- Four or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company

- Experience supporting cross-functional colleagues with curriculum and content for their programs

- A portfolio that shows your program and visual design work

- Experience running live training programs, such as a global webinar series

- Command of instructional design methods and adult learning theory

- Strong visual design skills in Figma, Claude, Google Slides, or similar tools

- Hands-on experience with at least one LMS or customer academy platform

- Clear, precise writing for professional audiences

- Working knowledge of generative AI and how legal professionals use it

- Confident facilitation for large virtual audiences

- Strong organization and sound judgment in prioritizing competing requests

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## Skills

### Required
- instructional design
- visual design
- program management
- adult learning theory
- generative AI
- LMS platforms
- webinar management

### Nice to have
- teaching legal or professional services audiences
- webinar platforms
- learning analytics
- AI tools

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/8933bce6-f85b-4a74-9530-d5c8916af055?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)