# Care Pro Performance Partner

**Company**: Honor Technology
**Location**: Remote Position
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $71,100-$79,000 USD
**Category**: HR
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/honor/jobs/8607408002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_57cc7d50-3ae

## Description

The Care Pro Performance Partner is an individual contributor role that serves as the primary owner of Care Pro performance management across the organization. This role involves partnering cross-functionally with HR, Operations, and Recruiting teams to prevent performance progression, balance CP experience with client care quality, and ensure fair, compliant, and timely performance outcomes.

## Key Responsibilities:

### Performance Management & Case Ownership

- Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework.

- Review and investigate performance events that impact client care experience.

- Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action.

- Identify and perform handoff for protected and escalated scenarios to the appropriate teams.

### Performance Operations & Service Standards

- Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach.

- Manage a high-volume caseload, averaging approximately 90+ tickets closed per week.

- Conduct consistent proactive outreach, averaging 45+ outbound calls per week.

### Proactive Performance Monitoring & Early Intervention

- Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals.

- Determine when early intervention is appropriate to prevent escalation or further client impact.

### CPRM Partnership & Enablement

- Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards.

- Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations.

### Risk Awareness & Compliance

- Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately.

- Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes.

## About you:

- 5–7 years of professional experience

- 2+ years of experience managing performance, employee relations and/or HR operations in a high-volume distributed workforce.

- Strong judgment and decision-making skills, including comfort navigating ambiguity and complex performance scenarios.

- Exceptional communication skills, with the ability to deliver difficult feedback clearly and compassionately.

## Benefits:

- Base pay: $71,100-$79,000 USD

- Equity and 401K with up to a 4% match

- Medical, dental and vision coverage including zero cost plans for employees

- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option

- Generous time off program, mental health benefits, wellness program, and discount program

## Skills

### Required
- performance management
- HR operations
- employee relations
- communication
- judgment and decision-making

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/honor/jobs/8607408002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)