# Senior IT Support Engineer

**Company**: xAI
**Location**: Austin, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q120599684

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5083451007
**Canonical**: https://yubhub.co/jobs/job_57b889c7-af0

## Description

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations.

Key responsibilities include:

- Providing second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.

- Diagnosing and resolving complex technical problems, including system crashes, network connectivity issues, and software conflicts.

- Managing and administering user accounts, permissions, and access controls in systems like Active Directory.

- Assisting with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.

- Monitoring and maintaining IT systems, including performing patch management, updates, and basic server administration.

- Documenting and updating IT service tickets with detailed resolutions and escalating unresolved issues to Level 3 experts or specialized teams.

- Contributing to and maintaining IT knowledge base articles and self-service wikis to enhance user self-sufficiency.

- Supporting IT projects, such as system upgrades, migrations, or new technology rollouts.

- Training and mentoring Level 1 technicians, providing guidance on troubleshooting techniques and best practices.

- Ensuring compliance with company IT policies, security standards, and data protection protocols.

The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service.

## Skills

### Required
- Windows and macOS operating systems
- Microsoft Office Suite
- Common enterprise software
- Troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs)
- Basic server administration (Windows Server, Linux basics)

### Nice to have
- Scripting (PowerShell, Bash, Python) for automation tasks
- Knowledge of cybersecurity best practices and tools (antivirus, endpoint protection)