# IT Technical Operations Manager (Corporate) **Company**: National Savings and Investments **Location**: London Borough of Southwark, Greater London, England; Durham, County Durham, North East, England; Warton, Lancashire, North West, England; Glasgow, Glasgow City, Scotland, Scotland **Work arrangement**: hybrid **Experience**: senior **Job type**: Full time **Salary**: GBP 57,500 - 63,000 per year **Category**: IT **Industry**: Finance **Apply**: https://www.jobsgopublic.com/job/it-technical-operations-manager-corporate-107729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_57b4ddc6-fc1 ## Description The IT Technical Operations Manager is a key role within the IT Services (IT Operations) team, responsible for the operational management, support and continual improvement of Corporate IT services across the organisation. The role provides technical oversight of live corporate services and platforms, ensuring they are secure, stable, reliable and fit for purpose, and that they meet organisational needs and service expectations. This includes responsibility for business-as-usual service delivery, operational service performance, change into live service, and the ongoing improvement of corporate IT services. Acting as the technical subject matter expert for Corporate IT, the postholder provides expert advice, assurance and guidance across business units, internal teams and suppliers. The role ensures that corporate services are managed in line with technical standards, controls, security requirements, governance obligations and best practice. The IT Technical Operations Manager is responsible for maintaining and enhancing a modern, collaborative digital workplace that enables colleagues to work effectively and productively. This includes oversight of corporate applications and workplace technologies, working with stakeholders across the organisation to maximise value, performance and user experience. The role also supports the effective management of information security, risk and compliance across Corporate IT services, helping to ensure services operate in accordance with organisational policies, regulatory requirements, audit expectations and public sector standards. This includes working with relevant teams and suppliers to maintain appropriate controls, support assurance activity, and address risks or service issues in a timely manner. The role supports the effective management of incidents, problems, changes and service improvements, working closely with the service desk, business stakeholders and suppliers to ensure the smooth running of corporate IT services and the delivery of reliable outcomes for staff and customers. Working as part of an agile IT services function, the postholder collaborates with colleagues across Corporate, Retail and B2B operations to support wider business objectives and deliver high-quality, resilient and customer-focused IT services. **Responsibilities** - Significant experience of IT application service management, including the support and continual improvement of business-critical corporate applications. - Proven experience of IT operations within a live service environment, with responsibility for service performance, stability and user support. - Experience of leading, managing and developing a team of people, including setting objectives, prioritising work, managing performance, coaching colleagues and supporting professional development. - Strong practical understanding of the ITIL 4 framework and service management best practice. - Excellent communication, stakeholder engagement and influencing skills, with the ability to advocate effectively for service improvements and business needs. - Strong experience of Microsoft 365 services and the corporate digital workplace. - Experience shaping service roadmaps, lifecycle management plans and investment recommendations for corporate technology services. - Experience of using service desk or service management tools, preferably ServiceNow, to support operational processes, reporting and service improvement. - Experience of working effectively within an outsourced or multi-supplier operating model. - Experience owning or supporting operational risks, controls, audit evidence and assurance activity for live IT services. - Experience leading or coordinating major incident response, service recovery activity and supplier-led service improvement. - Experience providing technical assurance for service transition, operational readiness and acceptance into live service. - Experience challenging suppliers on technical, commercial, contractual, security and service performance obligations. - Experience of working within financial services or another regulated environment. - Experience supporting Finance and HR applications at a technical or service management level. **Requirements** - A degree-level qualification in Information Technology, Computer Science or a related discipline, or equivalent significant practical experience in the management of Corporate IT services and applications. - ITIL 4 Foundation qualification or equivalent relevant service management certification. - Relevant Microsoft 365 technical certification, or demonstrable equivalent technical expertise in Microsoft 365 services and platforms. **Behaviours** - Changing and Improving - Communicating and Influencing - Delivering at Pace - Making Effective Decisions - Managing a Quality Service **Benefits** Alongside your salary of £57,500, National Savings and Investments contributes £16,657 towards you being a member of the Civil Service Defined Benefit Pension scheme. Some benefits of working at NS&I include: - Learning and development tailored to your role - An environment with flexible hybrid working options - 9-day fortnight scheme - A culture encouraging inclusion and diversity - A Civil Service pension with an average employer contribution of 28.97% - Generous annual leave – starting at 25 days, increasing to 30 days - Performance-related variable pay bonus - Enhanced maternity, paternity, adoption and shared parental leave ## Skills ### Required - Microsoft 365 - ITIL 4 - ServiceNow - Cloud-based services - Platform components - Integrations - Supporting technologies - IT application infrastructure - Identity - Endpoint management - Collaboration services - Security controls --- Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/it-technical-operations-manager-corporate-107729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)