# Guest Experience Ambassador

**Company**: AccorHotel
**Location**: Dubai, Dubai
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161036670-guest-experience-ambassador?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-experience-ambassador-57b3927c-6da/

## Description

SLS Dubai Hotel and Residences, a luxury lifestyle 5-star city hotel under AccorHotel, is seeking a Guest Experience Ambassador. As a Guest Experience Ambassador, you will be the face of our hotel, providing exceptional service to our guests.

Responsibilities:

- Greet guests upon arrival and assist with check-in procedures

- Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns

- Handle guest complaints and issues effectively and professionally

- Maintain open and clear communication with guests, colleagues, and other departments

- Coordinate special services for VIP guests

- Conduct follow-up calls or emails to guests after their stay to gather feedback

- Complete administrative tasks related to guest relations

Qualifications:

- Previous experience in a customer service role, preferably within the hospitality industry

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and a proactive approach to guest satisfaction

- Ability to remain calm and professional in high-pressure situations

- Proficiency in relevant computer applications and hotel management systems

- Possess a gracious, friendly, and fun demeanor

- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail

- Strong verbal and written communication skills in English

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## Skills

### Required
- customer service
- communication
- problem-solving
- hotel management systems
- English

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161036670-guest-experience-ambassador?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)