# Senior Operations Manager (TOKYO) - Internal Job Posting

**Company**: Keywords Studios
**Location**: Suginami, Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/xzk8Y4895NvcdEyu6onS7N/hybrid-senior-operations-manager-(tokyo)---internal-job-posting-in-suginami-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_57a7e137-723

## Description

As a Senior Operations Manager, you will lead the strategic and day-to-day operations of multiple projects and client portfolios ranging from Small-to-Medium Businesses (SMBs) to Large Scale Enterprises.

You will lead the Tokyo Operations Team, driving high performance across client satisfaction, staffing efficiency, team development, cross-functional collaboration, and operational excellence.

Key Responsibilities:

- Client & Portfolio Leadership: Manage multiple concurrent projects and client accounts, serve as primary operational liaison, and ensure contract & SLA compliance.

- Team Leadership, Mentorship & Accountability: Direct, empower, and manage the Tokyo Operations Team, establish clear performance metrics, and hold them accountable.

- Financial & P&L Oversight: Own full Profit & Loss (P&L) responsibility, strategically identify and execute operational levers to optimize Gross Margins, and fulfill profit targets.

- Cross-Functional & Operational Excellence: Work seamlessly with global and local internal departments, demonstrate superior time management and prioritization skills, and analyze operational metrics.

Requirements:

- Operational Experience: Minimum of 3–5+ years of leadership experience as an Operations Manager or Senior Operations Manager in a fast-paced BPO, Customer Support, or Player Engagement environment.

- Bilingual Fluency: High professional proficiency and excellent communication skills in both Japanese and English.

- Financial Acumen: Proven track record of managing P&L performance, operational budgets, and applying gross margin levers.

- Multi-Account Capabilities: Demonstrated ability to manage diverse client portfolios across SMB and Enterprise business models simultaneously.

- Leadership & Mentorship: Strong record of leading manager-level direct reports, enforcing performance accountability, and actively mentoring operational leaders.

Benefits:

- Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)

- Annual Leave

- Congratulation or Condolence leave

- Special Leave

- Employee Referral Program

- Numerous internal social events

- Casual dress and hairstyle

- No smoking in workspace (designated smoking room available)

- Employee Assistance Program (professional consultation/mental health support program)

- Relo Club Program (employee benefit program)

- Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)

- Telecommuting Allowance (Based on company regulations)

## Skills

### Required
- Japanese
- English
- Tableau
- Power BI
- Google Sheets
- MS Office
- Google Workspace

---

Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/xzk8Y4895NvcdEyu6onS7N/hybrid-senior-operations-manager-(tokyo)---internal-job-posting-in-suginami-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)