# Technical Support Engineer Placement

**Company**: Focusrite Group
**Location**: High Wycombe, Buckinghamshire
**Job type**: Full-time
**Salary**: £26250 pa
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/1C12551F9F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5789014a-a91

## Description

As a Technical Support Engineer, you will be responsible for maintaining a high level of customer service, working as part of a global cross-functional team to answer customer enquiries by phone, email, and live chat.

Core responsibilities:

- Act as focal point for pre/post sales and technical enquiries via phone, email, and live chat relating to the Focusrite and Novation product lines.

- Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.

- Coordinate warranty and non-warranty repair bookings for dealers and customers.

- Represent the Technical Support team and our customer base during the development phase of exciting new products.

Abilities, skills, and experience required:

- The ability and readiness to work well as part of a team

- Knowledge of audio interfaces, MIDI control, home/studio recording setups, and music production

- Experience with Mac OS and Windows systems

- DAW knowledge (e.g., Pro-Tools, Logic, Cubase)

- A polite, patient, and helpful phone manner

- Experience dealing with customers

The Focusrite Group offers a 12-month placement with a salary of £26,250 per year. You will have access to similar benefits as permanent employees.

## Skills

### Required
- audio interfaces
- MIDI control
- Mac OS
- Windows systems
- DAW knowledge
- customer service

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/1C12551F9F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)