# Senior Analyst, Resource Management

**Company**: Salesforce
**Location**: Indianapolis, Indiana
**Experience**: senior
**Job type**: full-time
**Salary**: $94,000 - $142,300 annually
**Category**: Operations
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Operations-Senior-Analyst_JR367269-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-analyst-resource-management-577ab131-14d/

## Description

The Resource Management team at Salesforce is responsible for managing the staffing life cycle globally for services engagements. We are looking for a Senior Analyst with 3+ years of experience in a Resource Management or workforce planning role who has analytical, problem-solving, and communication skills to balance dynamic operational priorities.

**Core Responsibilities & Scope** The Senior Analyst will take ownership of an Operating Unit, which includes building proactive relationships with stakeholders, coordinating with cross-functional teams, and interpreting the region's Demand vs. Supply, bench, risks, and operating position.

- Pipeline & Opportunity Analysis: Lead comprehensive reviews of upcoming deal pipeline, renewals, closures, and role requirements to assess start-date feasibility against capacity and identify demand risks early.

- Assignment Planning & Strategic Alignment: Proactively map named resources and suggested alternatives against complex project skill profiles, balancing delivery success, utilization, and consultant growth.

- Data Hygiene & Integrity: Maintain governance across Resource Requests, validating status, role timelines, and skills to ensure project roles are staffed on time with the right talent.

- Capacity & Skills Intelligence: Maintain a strong understanding of internal resource availability, domain expertise, skills profiles, and individual career development goals.

- Capacity Shortfalls & Alternative Sourcing: Autonomously identify capacity bottlenecks and skill shortfalls; evaluate and engage global alternatives, cross-region sharing, or Subcontracting.

- Resource Allocation & Conflict Resolution: Manage assignments, backfills, and roll-offs; structure data and evaluate trade-offs to resolve competing resource needs between projects.

- Narrative & Insight Delivery: Support analytical work-streams to translate operational metrics into actionable insights for Services Management, producing high-impact narratives on Bench, Utilization trends, and Capacity gaps.

- Operational Staffing Cadences: Centralize, prepare, and lead regional staffing meetings with Services Management to align on priorities and risk, in order to execute against open requests.

- Creative Utilization Optimization: Drive team utilization by developing creative solutions,such as shadowing, fractional allocations, and up-skilling placements,to staff projects when availability is constrained.

- Workflow Optimization: Evaluate existing workflows, tools, and handoffs; identify operational bottlenecks and propose structured improvements to optimize team efficiency.

- Peer Mentorship & Knowledge Transfer: Act as an informal mentor and operational resource for newer analysts, assisting with onboarding, tool best practices, and day-to-day guidance.

**Minimum Requirements**

- Stakeholder Management & Communication: Strong relationship-building skills with the ability to communicate transparently, handle difficult conversations constructively, and align project leaders.

- Process Improvement & Innovation: A proactive mindset for identifying workflow inefficiencies and experimenting with new ways of working and automation to reduce manual effort.

- Digital & Tech Fluency: Experience applying analytical tools and modern productivity technologies (including AI workflows) to accelerate routine tasks, improve data hygiene, and streamline reporting.

- Analytical Problem Solving: Ability to take ownership of complex operational problems, structuring data and analysis to propose practical, actionable solutions.

**Benefits** Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- analytical skills
- problem-solving skills
- communication skills
- Resource Management
- workforce planning

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Operations-Senior-Analyst_JR367269-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)