# Customer Intelligence and Enterprise Data Products Lead

**Company**: CVS Health
**Location**: Woonsocket, RI
**Experience**: senior
**Job type**: full-time
**Salary**: $66,330.00 - $145,860.00
**Category**: Data Science
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Woonsocket/Manager--Customer-Insights-Data-Architecture_R1081233?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_573f938c-585

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

Lead the design and delivery of customer intelligence and enterprise data products that give the business trusted, AI-ready insight into customer behavior, needs, and experience.

**Responsibilities**

### Customer Intelligence and Data Products

- Define the customer intelligence strategy and roadmap, prioritizing enterprise data products that serve business, analytics, and AI use cases.

- Build and maintain scalable analytical solutions in BigQuery and GCP, using advanced SQL and analytics engineering practices.

- Develop customer segmentation and behavioral models in partnership with business leaders, translating insights into actionable decisions.

- Integrate survey, feedback, interview, and focus group data with behavioral and transactional data to create a unified view of the customer.

### Enterprise Data Architecture and AI Readiness

- Design and maintain enterprise customer data models that are consistent, reusable, and optimized for analytical performance and cost in BigQuery.

- Establish metadata management practices, including data catalogs, business glossaries, and documentation.

- Build and govern semantic and context layers that define customer entities, relationships, and business logic.

- Prepare AI-ready data assets by ensuring that data is well structured, documented, high quality, and accessible to machine learning models and generative AI use cases.

### Data Governance, Quality, and Compliance

- Define and maintain trusted, certified customer metrics with clear ownership, definitions, and calculation logic.

- Implement data quality standards, automated validation checks, monitoring, and alerting.

- Document and maintain end-to-end data lineage from source systems to reports and models.

- Partner with data governance, privacy, legal, and security teams to ensure that customer data use complies with applicable regulations and internal policies.

### Collaboration and Enablement

- Partner with business, analytics, engineering, and technology teams to define requirements, align priorities, and deliver data solutions.

- Translate complex analyses into clear visualizations, reports, and presentations that guide decisions by executives and other stakeholders.

- Lead cross-functional initiatives that improve customer satisfaction and experience outcomes using customer feedback and analytics.

- Coach analysts and department teams on SQL, data modeling, governance practices, and research methodology.

**Requirements**

- 5-7 years of experience in analytics, analytics engineering, data architecture, or data engineering, including customer or CX data.

- Advanced SQL proficiency, including performance tuning, complex transformations, and query optimization.

- Demonstrated experience with data modeling and metadata management.

- Working knowledge of data governance, data quality, data lineage, and compliance requirements for customer data.

- Experience delivering insights through data visualization and BI tools, and presenting to technical and non-technical audiences.

- Proven ability to solve problems, make sound decisions, and deliver results across cross-functional teams.

- Demonstrated growth mindset, including developing yourself and coaching others.

**Benefits**

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs

- Other resources, based on eligibility

## Skills

### Required
- SQL
- data modeling
- metadata management
- data governance
- data quality
- data lineage
- BigQuery
- GCP

### Nice to have
- analytics engineering
- dbt
- Dataform
- data catalog
- lineage tools
- machine learning
- generative AI
- CX
- customer analytics
- market research analytics

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Woonsocket/Manager--Customer-Insights-Data-Architecture_R1081233?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)